After Sales and Tech Support Manager for Iberia. Clouding services. Prime Scan Solution & DS Core. CAD-CAM Equipment. Radiology. Treatment Center.First level support of Iberia Technology services.

Provide First-line support and trainning of Digital Implant Solutions and CAD/CAM portfolio to spanish/portugueses customers and internal KAMs of the company. Product Specialist of Atlantis / Simplant / Azento, guide surgery and digital design for patient-specific dental medical devices.

-Continuous monitoring of incidents on Telefónica group servers.-Overseeing customer satisfaction.-Providing remote technical support to dispatchers and onsite engineers via Salesforce.-Responsible for preparing commercial presentations using Excel and PowerPoint.-Developing environments and creating marketing campaigns for the client.-Liaising with various departments (ADMs, Call Center, Accounting, Inventory) and providing personalized support to ensure contract compliance, utilizing SAP.**Achievements: -Streamlined processes for generating commercial and market research reports by automating tasks in Excel and Salesforce.-Enhanced customer satisfaction levels by improving incident tracking and fostering better relationships through real-time reporting and proactive communication.

-Trainer for new agents to enhance their performance in marketing and advertising campaigns for SEAT, Mitsubishi, Mazda, and Volkswagen.-Weekly sales reporting and preparation of commercial presentations.-Market analysis and research in the automotive sector.-Management, segmentation, and optimization of digital marketing campaigns.

-Management of the Customer Service and areas of wholesalers/dealers and international market, performing a close follow up of every merchandise order to prevent any deficiency in the delivery and giving solutions to the day-to-day problems arose for the different main clients and working together with the main dealers and Key Account to improve every process in our commecial relationship. -Responsible for Marketing and Advertising, reporting directly to the Commercial Director.-Coordination and implementation of the corporate website and product catalogs, including SEO optimization.