Pablo Andrade
Technical Expert
MaleAfter-sales technical supportLive in United StatesNationality
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Work experience
Technical Expert
Apple, Inc.2023.02-Current(3 years)Delivered advanced technical support with a 100% customer satisfaction rate and streamlined same-unit repair processes. Trained 50+ technicians on technical support, encompassing iOS, MacOS, watchOS, TvOS, VisionOS, and Apple Intelligence. Spearheaded the implementation of new procedures to enhance the customer experience, collaborating with a team of 10 leaders. CertiMied Apple Technician; recognized for excellence in troubleshooting and customer engagement.Technical Specialist
Apple, Inc.2022.01-2023.02(a year)Conducted needs analyses to deliver efMicient hardware/software solutions, reducing repair turnaround time by 20%. Collaborated with sales teams to drive a 26% decrease in appointment wait times, enhancing store efMiciency. Delivered exceptional technical sessions, maintaining a 100% satisfaction rate and generating $300K in product/technical revenue.Customer Service Supervisor
Walmart Neighborhood Market2018.08-2020.01(2 years)Provided exceptional customer service, assisting diverse clientele, and enhancing operational efMiciency. Trained 75+ sales employees, fostering a culture of excellence and continuous improvement. Oversaw product testing, ensuring quality control and adherence to strict conMidentiality protocols.
Educational experience
GEORGIA HIGHLANDS ROME
A.A degree in Computer Science2020.01-2022.01(2 years)
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