PROPERTY SPECIALIST l REAL ESTATE SURVEYOR & VALUER l CUSTOMER EXPERIENCE SPECIALIST | ADMINISTRATOR | OPERATIONS | HOSPITALITY EXPERT. Work with the Customer Experience Team for ECONET Group, equally functioning as a Retention, Mobile Network Operators (MTN, Airtel, 9mobile) and Dealers retail Support Specialist. I have channelled my wealth of experience in building superb Customer Relationships, Database Management, launched and promote multiple communication platforms, engage and educate Client/Customer on our free-to-air services and support Kwesé Free Sports, digital services, Kwesé iflix, and Kwesé Play. I started my active career as a Production and quality control Analyst at Unilever Nigeria PLC in January 2000. Although a business administration graduate, my passion for exceptional customer experience delivery made me opt to join the Hospitality sector in 2009 where I was first exposed to Customer relations, up-selling techniques, E-marketing, Hospitality management, branding, Strategy, compliance, Product Pricing, staff management and training earning recognition including an award for being an outstanding Department training coordinator (DTC). I joined world-famous international Hospitality brands including Intercontinental Hotel Group (IHG), now Lagos intercontinental, in 2013 as a pioneer member of the teams that launched and managed Restaurants and Bars in these establishments. As Analyst cum Customer Experience Specialist in Kwese, I constantly engage a full spectrum of corporate clientele proffering administrative and technical solutions to our partners' ease of operating a terrestrial and digital TV business. In order to improve service delivery, get timely support and feedback from our B2B and B2C clients, I developed the “SHARED SUPPORT CAMPAIGN” initiative using social media platforms to promote business culture, new products, expedite request, drive product sales, increase Retention and reduce cost by 15%. I love meeting people, travelling; training and career development.”