Work experience

• Implementation Specialist

  Uniken India Pvt Ltd

  2023.09-Current

  (3 years)

  • Diagnosed and resolved complex production issues spanning firewall connectivity, MFA / authentication flow failures, and REST API errors — taking full ownership from initial triage through root cause resolution without waiting for escalation. • Managed server provisioning and configuration for SIT, UAT, and production environments; executed version upgrades and patch deployments with zero data loss or rollback incidents. • Guided enterprise customers through SDK implementation and secure onboarding workflows — including OAuth2 / OIDC flows, device-based authentication, and API integrations — earning trusted-advisor status with key accounts. • Delivered on-call and after-hours Severity-1 incident response; communicated technical context to both engineering teams and executive stakeholders during critical incidents, ensuring informed decisions at every level. • Proactively monitored Red Hat Linux servers for memory, disk, and service health; identified and escalated resource constraints before they caused disruptions — focused on outcomes, not just ticket closure. • Developed SOPs and knowledge base documentation; mentored new engineers through structured training, prioritising long-term team capability over short-term throughput. • Integrated AI tools (ChatGPT, Claude, Gemini) into daily support workflows — proactively improving processes and tooling rather than waiting for direction.