• Planned and executed online and offline community events to boost user engagement and ecosystem awareness within the Manta Network community. • Managed Manta Network's presence on X (Twitter), Discord, and Telegram — fostering active discussions and growing community interaction. • Partnered with key crypto influencers (KOLs) to amplify brand reach, driving greater awareness and new user participation. • Gathered and synthesized community feedback across channels to inform product development and improve overseas user experience. • Created and distributed educational content across social platforms to increase community understanding of product features and updates.

• Led a team of 20 community managers and customer support associates across Telegram, Discord, and X (Twitter), setting weekly KPIs and performance goals. • Managed multilingual overseas user communities, resolved user issues end-to-end, and maintained a positive community atmosphere across all platforms. • Configured and optimized Telegram and Discord bots to automate moderation, onboarding flows, and user engagement — reducing manual workload by 40%. • Conducted 10+ weekly cross-team meetings; analyzed CM and CS performance metrics to continuously improve response quality and user satisfaction. • Maintained effective working relationships with 20+ key community stakeholders through clear, consistent communication of project and platform updates.

• Managed Discord and Telegram communities for a team of 15, overseeing moderation, bot configuration, and daily user engagement. • Hosted 50+ AMA sessions with blockchain projects, increasing community activity and new user acquisition. • Identified and onboarded new KOLs to expand platform reach across overseas markets.

• Collaborated with a 40-member global team across Discord, Telegram, and X to support overseas users and resolve issues via Zendesk. • Handled ~60 daily user inquiries; consistently achieved high satisfaction scores through empathetic, solution-focused communication. • Recognized on 4 occasions for effective conflict mediation and maintaining community stability during high-tension situations.

• Supported a 23-member team managing Discord and Telegram communities; handled ~30 daily user inquiries with high resolution rates.

• Established 7/24 customer service operations including inbound/outbound support, social media coverage, and campaign management for the Turkish market. • Drove local product development initiatives and managed KOL relationships to grow OKX's user base in Turkey.