Work experience

• Assistant to the Head of the Inbound Line Department

  LOCAL KITCHEN

  2023.01-2025.03

  (2 years)

  Hotline Customer Support Specialist Customer Support (chat, phone, social medias) Client management & retention Conflict resolution & de-escalation Active listening & empathy Multitasking Crisis management (handling complaints,incidents) Outbound & inbound call handling CRM & support ticketing systems High stress tolerance & resilience Strong problem-solving skills Effective time management Attention to detail Adaptability in fast-paced environments Strong communication & interpersonal skills
• VIP-Manager, Support Specialist

  ADVIVA

  2024.01-2024.01

  Handled VIP clients, helping them resolve issues while keeping their loyalty and satisfaction high. Built strong relationships through personal support and quick problem-solving. Worked well under pressure, managing 10+ chats at once while providing great service. Developed excellent stress resistance, staying calm and efficient no matter the workload.
• Sports Analyst

  WINLINE BETTING COMPANY

  2018.11-2023.05

  (5 years)

  2022 Started as a Cashier-Administrator in a betting club, handling various customer interactions, including difficult clients, while maintaining a reputation for excellent problem-solving and customer service. Strong knowledge and passion for sports earned a promotion to Sports Analyst at the Moscow headquarters. In this role, analyzed and adjusted betting lines for major global sporting events, ensuring accuracy and competitiveness. Thrived in a fast-paced environment, combining analytical skills with deep sports expertise. Had to leave the position due to the outbreak of war in Russia.

Educational experience

• University of Ural

  Automotive Engineering and Service

  2013.09-2017.08

  (4 years)

  An Automotive Maintenance and Repair Specialist is responsible for diagnosing, maintaining, and repairing vehicles to ensure their safe and efficient operation. This profession requires a strong understanding of vehicle mechanics, electrical systems, and diagnostic tools.

Languages