(1 year 4 months) • Diagnosed and repaired iOS and Android devices, including screen replacements, battery swaps, and back glass repairs, ensuring 98%+ successful repair rates and reducing repeat service visits. • Streamlined the weekly shipping, handling, and inventory management of repair parts, ensuring compliance with ground and air shipping laws. Reduced repair turnaround time by 20%, improved parts availability, and enhanced customer satisfaction with faster service delivery. • Provided remote tech support for AT&T customers, managing up to three chats at 80 WPM. Activated devices, troubleshot issues, and processed service requests, achieving a 95% first-chat resolution rate and reducing resolution time to under 15 minutes. • Stayed current with the latest repair techniques and diagnostic tools, helping build trust with customers by consistently delivering accurate, reliable, and professional service. • Drove online sales of home tech protection plans by building trust through reliable virtual support, using expert product knowledge to highlight long-term value and coverage benefits. • Regularly communicated with coworkers and shared knowledge from past technical roles, creating a collaborative environment that boosted repair efficiency, enhanced service quality, and supported team growth.

2 years 3 months (1 year 9 months) • Expertly diagnosed and resolved complex technical issues for over 15+ clients daily, ensuring customer satisfaction and device functionality • Provided clear, user-friendly technical guidance to customers, empowering them with the knowledge to maximize their use of Apple products • Proactively analyzed customer feedback to pinpoint and address common issues, achieving a 20% reduction in recurring technical problems • Guided and trained new team members in data analysis and reporting techniques, enhancing overall team efficiency and effectiveness • Identified and implemented process improvements in technical support procedures, reducing resolution times and increasing efficiency

(4 years 9 months) • Led workshops at the Ubuntu Center, instructing youth in 3D printing, music production, laser cutting, and the use of circuit machines for custom apparel creation, alongside Adobe applications with drawing tablets, under The Hidden Genius Project initiatives • Led HTML/CSS web design and Sphero robotics workshops at our Austin Tech Slam event and local high schools in Texas, under The Hidden Genius Project, heightened by our partnership with McLaren Racing and Smartsheet • Coordinated and led STEM-focused workshops for over 200 Detroit students at Tech Slam Detroit and local high schools in lower income communities, in partnership with the Detroit Pistons, TEAM, Inc., Rocket Fiber, and Google • Represented The Hidden Genius Project at PyCon 2019 in Cleveland, engaging with the Python community and leading a Young Coders workshop for local high school students, focusing on Python programming and Raspberry Pi applications • Facilitated interactive robotics workshops for over 200 participants at the 7th annual Brothers Code event, hosted by The Hidden Genius Project in partnership with Kapor Center during National Computer Science Education Week • Led Arduino, circuit board, and programming workshops at the 6th Annual Brothers Code event, guiding over 100 participants and contributing to the milestone of all workshops being facilitated by Hidden Genius Project Youth Educators

• Demonstrated advanced knowledge of Apple products through daily training, development, and collaboration with colleagues • Enhanced customer experiences by developing strong interpersonal relationships and actively responding to their needs, ensuring optimal purchase experiences • Delivered exceptional customer service, consistently receiving positive feedback for personalized assistance and in-depth product knowledge • Exceeded sales targets by effectively demonstrating and recommending products tailored to customer needs, contributing to store revenue growth

• Delivered comprehensive customer support across phone, text, and email, effectively troubleshooting and resolving account and technical issues for the Philo app • Skillfully managed Philo's backend dashboard, executing various tasks including refunds, deactivations, mirroring, and cancellations, demonstrating technical proficiency and operational efficiency • Provided customers with essential resources and guidance, fostering their ability to solve problems independently and efficiently

• Proficient in over 8 distinct assembly processes for the Tesla Model 3, including installation of carpets, side cameras, B-pillars, fluids, license plates, and seats in both post-marriage and pre-marriage stages • Skilled in the use of essential tools such as drills and torque wrenches, ensuring precision and quality in assembly tasks • Gained hands-on experience on the Model Y assembly line, specializing in 'body in white' tasks, attaching various frame parts, and meticulously analyzing frame defects for quality assurance • Excelled in conducting thorough quality control checks, ensuring each vehicle component meets Tesla's high standards, while maintaining optimal efficiency in assembly line operations • Collaborated effectively with team members to enhance production efficiency and safety, strictly adhering to Tesla's workplace safety protocols and contributing to a safe, productive work environment

• Led engaging educational sessions for elementary to middle school students on web design, covering fundamental HTML & CSS concepts, fostering early interest and proficiency in web development • Clearly explained the workings of computers, detailing the functions and responsibilities of each component, enhancing students' technical literacy and understanding • Imparted skills in 3D modeling using Autodesk Tinkercad, guiding students through the creation process and sparking creativity in digital design • Designed and implemented a comprehensive curriculum tailored for young learners, encompassing key aspects of web design, computer science, and 3D modeling, ensuring an engaging and informative learning experience • Actively engaged students in interactive learning activities and provided constructive feedback, significantly enhancing their practical skills and fostering a positive and encouraging learning environment

• Expertly leveraged Django's backend API to implement pivotal updates across 12 airports, significantly enhancing the Trippie app's functionality and user experience • Optimized the Swift project by revising 5 critical classes, thereby enabling support for 17 additional airports and substantially expanding the app's reach and accessibility • Employed Sketch to craft a visually compelling and intuitive application interface, markedly elevating the user experience and engagement • Demonstrated expertise in using GitHub for efficient version control and collaborative coding, ensuring seamless integration and high-quality code management for multiple large-scale projects