Work experience

• Part-time Food Delivery Rider

  Grab

  2019.05-Current

  (6 years)

  - Provided quality customer service through positive and professional interaction with customers in person or by phone- Accurately processed order online and payment transactions and execute cash management duties- Protected the company's assets by maintaining organized, safe, and clean work areas; complying with safety and security standards at all times
• Contact Center Agent

  DHL Supply Chain

  2022.06-Current

  (3 years)
• Admin Executive/ Freelance Interior Designer

  ID Arena

  2020.07-2021.03

  (9 months)

  Liase with suppliers to place order or purchase building materials from contractor.Processing of employee’s/contractor claims via Excel.Maintain company‘s social media page and online design portfolio.Keeping track of employees’ overtime working hours.Work closely with clients with conceptualized space planning.Conceptualize and propose concepts and design ideas after taking creative brief.Produce Interior detailed drawings/Computer rendered visualsto clients then contractors for approval.
• Operations Manager

  Theanthropy

  2019.08-2019.10

  (3 months)

  • Handle customer enquiries and complaints via in person/call, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Provides customer additional information or explains Business Courses offered (Scrum/Agile/UXD Courses).• Communicate with customers closely, develop, establish and maintain customer relations.• Manage day-to-day operations and assist director in strategizing, planning in the course structure.• Follow up on sales leads via email and call.• Handling administrative responsibilities for students including admissions and grant claims.• Making course submissions to the Government portals (IMDA/IBF/Skillsfuture/Utap) for different departments.• Other ad-hoc duties assigned by employer.
• MOE Certified Instructor

  Ministry of Education, Singapore (MOE)

  2017.09-2019.09

  (2 years)

  - Conduct enrichment programmes (Life Skills: Career Guidance activities, Communication Skills workshops, Social Etiquette classes, etc.)- Conduct Learning Journeys, Heritage Trails, Arts Appreciation workshops.- Be a chaperone for students doing Overseas Trips, Overnight Camps, Leadership- Conduct Conversational Malay (Basic, Elementary, Intermediate, Advanced)
• Operations/Student Affairs Officer

  UpCode Academy

  2018.11-2019.05

  (7 months)

  • Handle customer enquiries and complaints via Zendesk/in person/call, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Communicate with customers closely, develop, establish and maintain customer relations• Handling administrative responsibilities and making course submissions to the Government portals (IMDA/Skillsfuture) for different departments.• Discusses courses (Python/Data Science) offered and ensures customer satisfaction• Follow up on sales leads via email and call.• To deliver efficient and professional information, advice and support to meet the needs of students on a range of personal, pastoral and academic issues.• To provide an effective and customer-focused frontline support service to students.• Other ad-hoc duties assigned by Student Affairs Manager
• Student Care Teacher

  Kidz Treehouse Nature Campus

  2017.12-2018.09

  (10 months)

  • Promote student care programmes to potential parents who wishes to send their child to student care.• Provide excellent customer service to students/parents & walk-ins requests regarding programme enquiries.• Provide supervision on students’ studies/homework/revision by providing guidance and instilling healthy study habits.• Ensuring students daily assignments/ homework given by school shall be completed before returning home.• Conduct short enrichments and spelling daily as per Standard of Procedure.• Classroom management and admin duties given by Supervisor.
• Freelance 3D Drafter

  Freelance

  2016.05-2017.12

  (2 years)

  • Assist clients in their design for commercial/residential space• 2D and 3D sketches/computer sketches and renderings• Make amendments to meet the needs of client• Communicate with clients to have a deeper understanding of their needs• Established a budget with homeowner and created a design concept• Develop drawings and detailed design documents for preliminary, construction and as-built status by using AutoCAD, SketchUp, BIM Modeling, etc.• Develop detailed drawings and technical specifications for elevations, structures, materials, masonry, ironmongery, millwork, carpentry and construction details working from sketches to final drawings.
• Part-time Retail Associate

  Toys R Us

  2016.10-2017.10

  (a year)

  • Serves customers by helping them select products.• Provides outstanding customer service via walk ins/ answering calls.• Directs customers by escorting them to racks and counters.• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.• Gift Wrap items purchased by customers.• Check in retail Intranet for in stocks and stocks in other outlets• Assisted in display of merchandise/ Handle cashier’s void(s), customers’ exchange and refunds
• Part-time Customer Service Officer

  SISTIC Singapore

  2015.11-2016.06

  (8 months)

  • Managing large amounts of inbound and outbound calls in a timely manner.• Assist customers with ticket bookings, enquiries and requests over the phone.• Handle enquiries and handle challenges pertaining to events and ticketing to customers• Identifying customers’ needs, clarify information, research every issue and providing solutions.• Any other duties assigned by the supervisor
• Part-time Customer Service Officer

  Changi City Point

  2013.05-2013.12

  (8 months)

  • Manage incoming calls to ensure customer's queries and referral of services are answered promptly and professionally• Provide solutions to customers• Admin duties• Provide Mall / Hotel information, such as Carpark, Retail location, shopping promotion etc