Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring swift resolution. Managed multiple client inquiries simultaneously, prioritizing tasks and managing time effectively to meet service level agreements. Demonstrated strong phone and radio contact handling skills to communicate with employees and clients seamlessly.

Designed brochures, flyers, posters, and various print and digital marketing materials to support client campaigns and brand messaging. Incorporated feedback from senior designers, clients, and team members to revise and improve design concepts, ensuring alignment with project goals. Participated in meetings and collaborative brainstorming sessions, contributing creative ideas and insights during design critiques.