Managed a team of 5 across sales, accounts and administration, maintaining optimal performance and streamlined operations. Resolved conflicts among team members, fostering a harmonious work environment and bolstering team cohesion and productivity, leading to 100% retention. Extended suggestions on performance assessments and provided constructive feedback at regular intervals, causing enhanced individual and team achievements. Undertook interviews for 3 positions across diverse roles contributing essential insights to personnel- related decisions. Devised and executed over 10 engaging company events, within a span of 2 years, for employees on various occasions, promoting team camaraderie and morale. STRENGTHS AND EXPERTISE Strengths: Business Communication, Project management, Decision Making, Customer experience, Conflict Management, Problem Solving, Strategic Thinking, Leadership, Team management, HR, Delegation, Organization Skills, Event Planning, Coaching & Mentoring, Teamwork, Research, Product knowledge, Oral communication, Presentation, Analytical Thinking, Operations management, MS Office Certifications: Certified Agile Facilitator, Project Management Foundations, managing a Diverse Team, Program Management Foundations, JIRA, Change Management