General Manager. I am a dynamic hospitality professional with a proven track record in optimizing hotel operations and driving profitability. Acknowledged for consistent excellence, I have achieved the K Rating (Key Performer)—the highest rating in Marriott's annual performance review—for three consecutive years at both Marriott and The Ritz-Carlton. I successfully completed the MDA Hotel Leadership Certification and earned the prestigious Operational Leader of the Year award across Asia Pacific, reflecting dedication to leadership and operational excellence. With a strong background in enhancing guest satisfaction, leading diverse teams, and implementing innovative strategies, I have significantly contributed to key business decisions and operational success across multiple hotel functions.