Nikhil

CUSTOMER SUPPORT ENGINEER
MaleAfter-sales customer serviceLive in United StatesNationality
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Work experience

  • CUSTOMER SUPPORT ENGINEER

    ACCRETECH AMERICA
    2023.06-Current(2 years)
    > Worked in the Semiconductor field with Silicon Carbide wafers, utilizing Blade Dicing and Laser dicing machines, installed saw tool along with providing both Maintenance and Operation support. > Troubleshooted errors given by dicing machines utilizing root cause analysis using knowledge given from technical training along w/communicating amongst office team members and Japanese main plant > Carried out Hardware and Software modifications needed to improve dicing process or researched and designed new methods to innovate the entire semiconductor industry > Travelled to Out of Country to customer sites for installation of Blade Dicing Machines in cleanrooms; set up tool, then performed preliminary calibrations to ensure Dicers highest quality, and made modification to machine if necessary > Analysed Nickel, Resin and Metal Blades used to dice wafers by preforming tests and viewed cut quality of Silicon Carbide wafers under microscope
  • DESIGN ENGINEER

    INSIGHT GLOBAL
    2021.07-2023.01(2 years)
    > As a Design Engineer at PG&E, played a crucial role in completing multiple high-impact projects that improved distribution, asset, inventory, and electric asset management by leveraging expertise in Citrix Workspace. > Collaborated with the team to devise efficient methods of extracting and relaying data to Excel sheets, which led to a reduction in errors and improved data accuracy. > Used skills in SAP software to analyse and design better pole systems to prevent forest fires in California, significantly reducing the risk of wildfires. > Delivered training to newer employees on project completion and data quality, ensuring that they were equipped with the necessary skills to complete projects successfully. > Quality-checked team data after completion and identified better approaches to construct efficient and mistake-free methods, helping the team deliver projects within the set timelines while maintaining high-quality standards.
  • PROJECT MANAGER, INTERN

    VERTIV
    2019.10-2020.04(6 months)
    > Identified a recurring issue and provided a solution by recommending improvements to the spreadsheet application, resulting in a significant reduction in the number of support tickets raised by end-users. > Streamlined the report generation process by reducing the time required to enter information from databases by 75%, from 2 hours to just 30 minutes. > Facilitated management decision-making by creating intuitive dashboards, reports, and graphs that provided comprehensive insights into projects' key data and progression, enabling informed and timely decision-making. > Generated complex formulas that extracted crucial data from databases and transformed them into insightful charts, streamlining data analysis and enabling the team to make informed decisions quickly. > Improved coding methods to achieve projects in a faster and more efficient way, resulting in significant time and cost savings.

Educational experience

  • Ohio State University

    : Computer Science
    2017.08-2021.05(4 years)
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