88% Candidate has solid technical support experience and meets most requirements, but lacks specific experience in the desired hardware fields. 1, 全日制本科及以上学历,理工科优先,有中文读写能力优先考虑; Candidate has a degree in Information Technology, which meets the educational requirement. However, there is no evidence of Chinese language proficiency. 2, 2年以上硬件技术支持服务经验,熟悉客户服务工作流程; Candidate has over 2 years of experience in technical support roles at Star2Star and Sangoma, which meets this requirement. 3, 负责对一线升级的客户咨询提供技术排障支撑及远程维修指导,包括但不限于电话、视频、线上沟通、工单等； Candidate's roles in technical support likely involved providing remote assistance and troubleshooting, which can be inferred from their job titles and experience. 4, 美国人，居住在美国东部或者南部城市； Candidate is located in the North Port-Sarasota Area, which is in the southern part of the United States, meeting this requirement. 5, 工作经验在3-5年之间； Candidate has approximately 3 years and 8 months of experience in technical support roles, which meets the requirement of 3-5 years. 6, 从事激光打印机/激光雕刻机/机器人/智能家居/3D打印机/扫地机器人/智能硬件领域。 Candidate's experience does not explicitly mention working in the specified fields such as laser printers or smart hardware, so we cannot infer this from the provided information.