Summary

Work experience

• Sales Manager

  Encore

  2023.05-Current

  (3 years)

  Integral part of the Sheraton New York Times Square’s Events process, selling A/V Components, Union Labor, Internet infrastructure, and Power connection for the second largest hotel ballroom in New York City. Drive Results by soliciting and securing business through a proactive, consultative sales approach. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate this into solutions according to established profitability. Cultivate and maintain relationships with customers, venue personnel, and various supporting functions and departments. Value People by attending customer meetings, understanding their goals, and responding to their questions, concerns, and challenges. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Show less
• Medical Administrative Assistant

  RehabOne Medical Group

  2022.09-2023.04

  (8 months)
• Mortgage Loan Originator

  AmeriSave Mortgage Corporation

  2021.12-2022.07

  (8 months)

  -Taking customer applications -Generating preliminary findings for customers -Discussing Rates and Terms with customers to better understand their needs -Maintaining communication through the underwriting process -Maintaining licensure by completing continuing education of Mortgage Law and Ethics -Problem Solving to find the right path when a customer has an unusual situation
• Outside Sales Representative

  Quality First Home Improvement, Inc

  2017.01-2021.12

  (5 years)

  -Regularly met with vendors to enhance both product and pricing knowledge -Actively cold and warm called for prospective clients -Performed comprehensive analysis of clients projects to determine best solution for their needs -Offered solutions in an effort to meet clients needs -Displayed product at customer's location and answered questions about products and services -Executed contracts, reviewed and explained financing alternatives -Resolved customer complaints by investigating problems, working with management and construction team to solve issues and meet customers expectations -Exchanged selling strategies and marketing experiences with colleagues -Acted as Sales Coordinator when manager was unavailable -Kept clients apprised of the time-line for project completion -Created a business culture focused on relationships which would enhance trust and increase referrals -Monitored the competition by gathering current market information on pricing, new products, and quality of installation Show less
• Shift Supervisor

  Starbucks

  2016.11-2018.11

  (2 years)

  -Delivered excellent customer service to every patron by always upholding store standards -Retained customers through personalization and relationship building -Supervised all cash handling and cash register functions and procedures performed by line employees -Cultivated a positive team environment by providing clear, specific, timely and respectful coaching and feedback to employees -Organized, prioritized, and delegated work and ensured execution -Effectively utilized provided tools, such as Duty Roster Book, for successful shift operation -Increased retail sales by 10% Show less