James

Senior Sales Manager
MaleSales Manager/SupervisorLive in United StatesNationality United States
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Work experience

  • Senior Sales Manager

    Encore
    2022.03-Current(4 years)
  • Sales Manager

    PSAV
    2018.11-2022.05(4 years)
  • Sales Coordinator

    PSAV
    2017.08-2018.11(a year)
  • Sales Coordinator

    Hyatt Hotels Corporation
    2017.03-2017.08(6 months)
    Prospect, qualify, coordinate, and manage business groups, SMERF groups and long-term stay guests. Assist in the preparation and organization of promotional material and events. Coordinate the sales department goals with that of other departments. Be the sales liaison to non-sales departments. Store and sort financial and non-financial data in electronic form and present reports. Responsible for after-sales support when needed.
  • Front Desk Associate and Night Auditor

    Marriott Hotels
    2015.03-2017.03(2 years)
    Huntington Hotel Group owns and operates Springhill Suites and Residence Inn San Jose Airport Consistently exceeded guest satisfaction. Able to multitask and prioritize work in a fast-paced, high-demand environment. Trusted to work independently and alone during peak hours. Detailed knowledge of two different hotels with unique identities.
  • Intern

    Santa Clara Conventions and Visitor's Bureau
    2014.11-2014.11
    · Volunteer recruitment, shift scheduling of volunteers, and volunteer organization · Sourced event sponsorship acquisition and sponsorship appreciation · In charge of registration for multiple events and volunteers · Assisted Annette Manhart, Vice President of Sales, Marketing, and Services
  • Guest Service Representative

    Boudin
    2014.05-2014.10(6 months)
    · Opened Regional Flagship restaurant and bakery for South Bay area · Consistently Upsold specials and kept display table clean and presentable to guests · Began training for supervisory position, refused to achieve more hotel operations knowledge · Trained as prep-cook and line cook and baker as part of supervisor training
  • Guest Services

    Disneyland Resort
    2013.06-2013.12(7 months)
    ·Promoted to guest interactions for exemplary consistent guest satisfaction scores ·Specifically, trained knowledge of assets specific to guest satisfaction ·Trained in front-of-house and back-of-house positions · Maintain front-of-house display area

Educational experience

  • San Jose State University

    Bachelor’s Degree, Hospitality, Tourism, and Event Management
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