Work experience

• Real Estate Agent

  First Service Realty

  2021.06-Current

  (5 years)
• Director of Event Technology III

  PSAV

  2015.08-Current

  (11 years)

  Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures. Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property's market position and share. Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, Event Services and all vendors. Mentor technicians to also provide this level of customer service. Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide. Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.Supervise security, inventory control, transportation and maintenance of equipment (ie. audio, visual, rigging, lighting, etc.) Ensure all employees are properly trained in all areas.
• Event Technology Specialist II

  PSAV

  2012.10-2015.08

  (3 years)

  PSAV’s Event Technology Specialists are responsible for producing exceptional experiences through the set up and operation of large and small-scale audiovisual system. Responsibilities include equipment operation and maintenance; customer service; and operations management.
• Manager

  Microsoft (Compass Group USA)

  2011.05-2012.08

  (a year)

  Did inventory for unit 9035, LPR's Certified in the company as well, placed Sysco orders. Also have knowledge CPM, RMS, My Staff (payroll) and My Reports (Accounts Payable). Created menus for the week ,signs and Monthly Marketing Ideas.
• General Manager

  Medfer Corp.

  2000.01-2011.04

  (11 years)
• General Manager

  Medfer Corp.

  2000.01-2011.04

  (11 years)
• General Manager

  Medfer Corp

  2000.01-2010.01

  (10 years)

  Acts as general manager and supervises daily companies operations. Prepare and executes services contracts for the food preparation of Miami-Dade Community College cafeterias . Supervises food preparation operations for the Hialeah Center and Inter-American campus of the company. Processes invoices and is responsible with all accounting and financial activity of the company.
• Autism/Math Teacher

  South Miami Senior High

  2007.08-2009.07

  (2 years)

  High-Functioning Level Taught courses in Self-Determination, Personal and Home Skills for Functional, Community and Social Skills, Communication Skills for Functional, Academic Skills for Functional, Social and Personal Skills. Safe Crisis Management Certified.
• Lab Instructor

  Miami-Dade Community College

  2003.10-2009.07

  (6 years)

  Teaching college students with reading and writing skills to improve their abilities in both areas. Ensuring they would move on to their regular courses in a timely manner. Develop and provide the students with computer skills in writing, plus reading database learning. 2007
• Operations Intern

  Miami Dolphins

  1999.01-2000.01

  (a year)
• Operations Intern

  Miami Dolphins

  1999.01-2000.01

  (a year)

Educational experience

• St. Thomas University

  Master of Science Management
• St. Thomas University

  Bachelor of Arts Degree Sports Administration
• Miami-Dade Community College

  Associate Arts Degree Business Administration

Languages