95% Candidate brings technical support experience from a software development company and is well-integrated with the San Francisco Bay Area tech scene due to location and work history. Met 4/4 criteria - Qualified for role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. The candidate's current role as 'Technical Support Engineer' implies handling customer inquiries and issue resolution, likely across multiple channels, given the nature of the role. 2, Graduate within recent 3 years. Graduated from University of California, Santa Cruz in Jan 2023, which is within the current year, meeting the requirement of being a recent graduate. 3, Located in San Francisco Bay Area, USA. Candidate is located in Alameda, California, which is part of the San Francisco Bay Area. 4, Work for software development company. Currently working at Novani, LLC, a software development company.