Work experience

• Customer Service Representative

  SCUF Gaming

  2021.04-Current

  (4 years)

  • Answer phone calls, live chats, and email regarding a wide variety of needs or issues with products • Research and analyze situations and products in order to assist customers, internal teams, and managers • Provided feedback and insight that led to the development of new employee resources which benefit the entire team • Maintained high customer satisfaction and quality of work each quarter, among the highest on our team
• Care Coordinator

  Helen Ross McNabb Center

  2019.12-2020.08

  (9 months)

  • Worked alongside therapists and prescribers to evaluate how to treat each patient effectively • Performed research on behalf of patients regarding their resource needs including financial, legal, transportation, food, and more • Contacted 80+ patients each month by phone or in person • Assisted in the development or treatment plans and new standards for office workflow
• Assistant Manager

  Hertz

  2018.05-2019.07

  (a year)

  (1 year 3 months) • Create, maintain, and close rental agreements with customers • Assist with the logistics of moving cars from one location to another, ensuring that inventory and accounts are correct each day • Maintain clean cars, a clean office, and stay up to date with metrics

Educational experience

• Georgia Institute of Technology

  UX/UI

  2022.09-2023.03

  (7 months)
• Kennesaw State University

  BS

  2013.01-2017.01

  (4 years)

Certificates