Nguyen Ha (Casey)'s Resume

Nguyen Ha (Casey)

Technical Support Engineer L2@Infinite pl | Technical Support Engineer L2@VNG Corporation

Nationality

Summary

L2 Technical Support | Azure | GCP |. Experienced Technical Support Engineer specializing in Azure AD Identity. Skilled in troubleshooting and resolving issues related to Conditional Access Policies, Multi-Factor Authentication,Single Sign-On and ADFS. Prior roles include Associate IT Administrator at Dialectica, Senior Technical Officer at RMIT University Vietnam, and various IT support positions. Proven expertise in network administration, IT procurement, and delivering top-notch customer service. Open to networking and collaboration opportunities in the IT and technical support domains.

Work experience

Technical Support Engineer L2
Infinite pl
2025.01-Current
(2 years)
Technical Support Engineer L2
VNG Corporation
2025.01-Current
(2 years)
Technical Support Engineer
Microsoft
2023.07-2024.12
(a year)
Associate IT Administrator
Dialectica
2023.01-2023.06
(6 months)
Senior Technical Officer
RMIT University Vietnam
2021.05-2022.12
(2 years)
IT Customer Service Officer
RMIT University Vietnam
2020.05-2021.04
(a year)
IT Helpdesk Specialist
Orient Software Development Corp.
2019.05-2020.04
(a year)
Technical Support Officer
Phong Vu Trading - Service Company
2017.11-2019.04
(a year)