Work experience

• Logistics Manager

  Kobolt company DAFZA

  2022.10-2024.09

  (2 years)

  · Manage warehouse inventory and keep records of the inventory. · Monitor and manage budgets. · Select carriers for transportation and negotiate rates and contracts with carriers. · Respond to and resolve complaints and problems. · Keep up-to-date on shipping carriers, routes and rates and any changes to them.
• Customer service& Relationship manager

  Risalla Home Health Care Services

  2020.09-2022.08

  (2 years)

  Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfactio Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Dubai Military (Translator freelance) Till present · Reading and researching documents, terminology and linguistic styles · Reproducing text accurately in different languages, often using specialist software · Translation tends to be from Arabic to English · Managing Projects. · Translation tends from English to Arabic
• Sales Executive

  Best Western Premium, Dubai

  2019.05-2020.03

  (a year)

  Responsibilities · Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel · Contact customers via calls or arranged meetings to discover their needs and requirements. · Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. · Provide customers with a list of available services and their accompanying prices and offer discounts when necessary. · Assist clients in selecting the most appropriate service that best meet their specifications and needs. · Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement. · Collaborate with other hotel staff to ensure clients have a good time · Monitor the customer service quality of the hotel to ensure customers are tended
• Reservation and Revenue Agent

  Canal Central Hotel Business Bay, Duba

  2018.05-2019.05

  (a year)

  Responsibilities · Reviewing all arrival from Extranet (Booking, Expedia, Agoda) · Checking mail for last minute arrival from Travel Agent · Generate all daily reports and all 3 month forecast and other reports · Double check online rates and review rooms type availability · Maintain an inventory of vacancies reservations and room assignments · Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints · Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner · Helped Group Sales Coordinator maintain rooming lists · Provided guests with the requested information concerning the facilities locations and surrounding area · Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system · Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests · Charge all non-refundable booking and no show · Prepare all complimentary form to be signed by General Manager
• Guest Service Agent

  Novotel Ibis Al Barsha Hotel, Dubai

  2016.12-2018.05

  (a year)

  Responsibilities Guest Service Agent. · To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance. · To ensure delivery of the 15-Minutes Guest Satisfaction Guarantee Service as per IBIS standard · To perform all duties and tasks in the assigned Place of Work to the standard set. · To be fully conversant with all services, activities, facilities, F&B Promotions offered by the hotel and recommend to the guests. · To hand over the pending points for the next shift for proper follow up and action. · To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives. To monitor operating supplies and reduce spoilage and wastage.
• Sales Marketing Executive.

  Egy Projects.

  2015.11-2016.11

  (a year)

  · Responsible for advertising goods. · Responsible to achieve target. · Responsible for communication between customer and sales office. · Responsible for all aspects of sales including marketing and sales support and client relationship development. · Products include all marketing support service include satisfaction of customer’s demand.
• Guest Relations supervisor

  Tolip Royal Hotel

  2014.05-2015.10

  (a year)

  Responsibilities · Welcome guests during check-in and giving a farewell to guest while checkout. · Handling guest complaints and concerns in an efficient and timely manner. · Overseeing VIP guests, arrivals and departures. · Coordinating and multi-tasking job duties in a busy environment. · Providing excellent customer service as per hotel standards. · Check on VIP reservations, complete their pre-registration formalities · Maintain up-to date information on room rates, current promotions, offers and packages · Collect Guest feedback during guest departure
• Order Taker

  Hilton Alexandria

  2011.12-2014.04

  (2 years)

  Responsibilities · Uses proper phone etiquette when taking guests orders · Attempts to up-sell menu items to guests when taking their orders · Verifies orders with guests and inputs them into the POS system correctly to ensure accuracy of guest delivery · Completes assigned side-work duties (opening, closing, ongoing) · Coordinates Room Service orders with Food Runner to ensure timely delivery · Maintains and ensures compliance of all policies and procedures
• Guest Relations Agent

  La Metropole Hotel

  2009.01-2011.10

  (3 years)

  Responsibilities · Welcome guests during check-in and giving a farewell to guest while checkout. · Handling guest complaints and concerns in an efficient and timely manner. · Overseeing VIP guests, arrivals and departures. · Coordinating and multi-tasking job duties in a busy environment. · Detailed information regarding arrivals and room requirements. · Providing excellent customer service as per hotel standards. · Check on VIP reservations, complete their pre-registration formalities. · Allocate rooms to all arriving guests. · Maintain up-to date information on room rates, current promotions, offers and packages · Co-ordinate with housekeeping for clearing of rooms.

Educational experience

• Alexandria University

  Tourism and Hotels

  2011.09-2014.09

  (3 years)

  Major of tourism & hospitality
• of Tourism

  Tourism and Hotels

  2008.09-2010.09

  (2 years)

  Bachelor
• El Morkosya High School

  High school

  2005.09-2008.09

  (3 years)

  School

Languages