Work experience

• Business Head / COO

  OTHER COMPANY

  2023.03-Current

  (3 years)

  (3 years 3 months)
• Partner - Poker Room Operations

  xxx

  2021.10-2023.02

  (a year)

  (1 year 5 months) • Led strategic business development and operational management at Deltin , driving revenue growth and expanding market presence through targeted partnerships and optimized gaming services. • Started Poker Room Operations for Deltin Casino, in Kathmandu by promoting Poker through Innovative strategies • Hosted Poker Events with more than 100 players from India, Thailand & UAE • Marketing campaigns in collaboration with travel companies & hotels
• Senior Vice President

  Spartan Poker

  2016.01-2021.01

  (5 years)

  - Held operational leadership across Payments, CX, Legal, HR, Quality, VIP Services, and Analytics. - Managed product enhancement initiatives by liaising with technology providers to introduce new games, features, UI/UX improvements, and platform functionalities. - Contributed to operational P&L performance, scalability, and revenue growth initiatives. - Designing Poker Tournaments strategies for both online & India Poker Championship - Strengthened fraud governance frameworks and automated manual payout processes. - Automated payouts via RPA, achieving 98% error reduction and enabling 24/7 processing. - Led cross-functional coordination across Product, Marketing, Operations, and Technology teams.
• Owner

  Liberty Travels

  2013.10-2016.09

  (3 years)
• Business Analysis Manager

  xxx

  2011.10-2013.09

  (2 years)

  - Grew to Business Analysis Manager taking ownership of existing centers in India & Philippines. - Managed vendor governance and operational performance across 3 service centers in 2 countries. - 360 performance management included ownership of revenue metrics along with CSAT & NPS initiatives. - Led 12 direct and 500+ indirect reports across multiple locations. 职位:Vendor Performance Analyst
• Team Manager

  xx

  2005.11-2010.02

  (4 years)

  (4 years 4 months) - Joined as a Executive, part of the pilot team for credit card collections in Mumbai. - Promoted to Team Manager within 1 year, managing a team of 15 agents. - Lead the "BOT" project to migrate collections process from Vendor to "In- House" operations to scale the captive operations - Moved to Cebu, Philippines fora2month period to kick start operations for new site. Including hiring, training, OJT & Production support for agents & Team Leaders.
• Customer Support Executive - Collections

  Various

  2002.01-2005.01

  (3 years)

  - Started career at Tracmail India Pvt Ltd, as Credit Card Collection Agent for American Express (USA) - Moved to Epicenter Technologies in same role for American Express Australia - Moved to Intelenet Global Services