Work experience

• Telemarketing Manager (iGaming)

  Freelance

  2025.08-2025.12

  (5 months)

  Make high-volume outbound calls to existing clients to promote products, bonuses, and special offers. Support customers via phone, chat, and SMS, handling inquiries and sales-related issues. Assist with account usage, transactions, and platform-related matters to ensure a smooth experience. Identify customer needs, handle objections, and provide suitable solutions to drive engagement and retention. Coordinate with internal teams to resolve technical or account-related issues. Maintain accurate customer records and comply with internal policies and service standards.
• Sales Associate ll - Meta Marketing Expert

  Concentrix CVG Malaysia Sdn Bhd

  2021.01-2025.01

  (4 years)

  Planned and managed Facebook ad campaigns to boost sales, attract customers, and grow brand visibility. Monitored ad performance across platforms and collaborated with creative, analytics, and support teams. Built strong influencer and client relationships, increasing engagement. Handled ad budgets up to $100K, consistently exceeding KPIs. Resolved client issues promptly and ensured high satisfaction. Trained new team members and improved team performance by 20%. Analyzed competitors quarterly and applied insights to improve results. Stayed updated on digital marketing trends to maximize effectiveness.
• Chat Support & Facebook Ads Specialist

  Hank Over 2021 Co., Ltd

  2020.01-2021.01

  (a year)

  From chat support promoted to Facebook Ads Specialist due to outstanding performance and consistent success in managing high-budget ad campaigns and driving results. Provided detailed information and assistance to customers Closed deals via chat and ensured customer satisfaction Created and managed Facebook advertisements Procured and sourced products from China to support business operations
• Technical Customer Service Advisor

  Conduent Business Service Malaysia SDN BHD

  2018.01-2019.01

  (a year)

  Provided technical support to customers and resolved issues effectively Assisted in troubleshooting and ensuring smooth service operations Handled issues related to hardware and software like pcs, laptop and desktop. Conduct in-depth troubleshooting for hardware, software, or system-related issues. Maintain accurate records of support interactions, issues, and resolutions in the ticketing system Collaborate with cross-functional teams to ensure service-level agreements (SLAs) are met or exceeded.

Educational experience

• Bangkok University, Thailand

  School of Communication Arts in Broadcasting

  2014.01-2017.12

  (4 years)

  N/A

Languages