Peerapan's Resume

Peerapan

Account Manager/ Digital Marketing

Male

26 y/o

Network/Online Customer Service/Customer Service Specialist/Consulting hotline customer service/Customer Service Manager/Supervisor/Customer Service Director/Sales representative/Sales Operations/Medical Sales/Health Consultant/Regional Sales Manager/Supervisor/General Manager of Sales/Vice President of Sales/Sales Administration/Back Office/Sales business analysis

Live in Malaysia

Nationality Thailand

Summary

Digital Marketing Specialist supporting Google GCS | SEM & Google Ads Expert | Driving performance through data-driven optimization, automation and strategic campaign management. 📈📊 As a dedicated professional in the customer service industry, I thrive on providing exceptional support and cultivating positive client experiences. With a background in export documentation and previous roles as a customer service representative and experienced digital marketing consultant specializing in Google Ads, I bring a wealth of expertise in communication, problem-solving, and relationship-building to my current position. My commitment to excellence has been recognized through awards such as 'Most Contributed Agent,' highlighting my proactive approach and dedication to exceeding expectations. Whether it's resolving inquiries, managing escalations, or fostering client satisfaction, I pride myself on delivering personalized solutions and building lasting connections with customers. In my current role, I am focused on leveraging my diverse skill set to drive continuous improvement and enhance the overall customer journey. I am passionate about delivering results that not only meet but exceed customer expectations, contributing to the success and growth of the organization. Let's connect to discuss how my experience and passion for customer service can add value to your team and help elevate your company's reputation for outstanding customer care.

Work experience

Account Manager/ Digital Marketing
TDCX (MY) Sdn. Bhd. supporting Google
2024.07-Current
(2 years)
- To manage and optimize existing Advertisement campaign components. - To help create and implementation of campaign strategies including keyword research and analysis. - To create performance reports with recommendations for improvements. - Knack of implementation new technologies automation capabilities that enhance SEM efforts. - Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.
Digital Marketing Consultant supporting Google
TDCX (MY) Sdn. Bhd. supporting Google
2023.07-2024.07
(a year)
- Advise on safety policies and guidelines to promote a positive and secure user experience. - Review user-generated content, including text, images or videos to ensure that it meets the platform's standards for acceptability.
Customer Service Specialist
TDCX (MY) Sdn. Bhd. supporting Singapore Airlines
2022.07-2023.07
(a year)
- Manage the complete booking process, including helping customers choose flights, providing flight details, and securing reservations. - Process payment transactions for flight reservations using multiple channels. - Ensure that passengers have the required documentation and meet entry requirements for their destination, including visas and passports
Export documentation/ Sea Freight Sales
PSK Logistics and Forwarding Co., Ltd. (Headquarters)
2020.01-2022.07
(3 years)
- Support export activities by preparing commercial documents, ensuring compliance, and maintaining records for timely payment. - Prepare and audit export documentation for vessel shipments and settlements. - Prepare and present export documentation for specific countries, ensuring compliance with relevant laws and regulations.

Educational experience

Suan Dusit University
School of Tourism and Hospitality Management - Aviation/Airline Business
2018.04-2021.12
(4 years)
In-flight safety and service including airport operation management, ticketing and reservations, air-freight, and cargo
Woranari Chaloem Songkhla School
Chinese - English Program
2015.01-2017.12
(3 years)
High School Diploma - Chinese and English Program