NURULSOFIA

Customer Service Executive- Thai Speaking
Female27 y/oCustomer RepresentativeLive in ThailandNationality Thailand
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Work experience

  • Senior Digital Marketing Sales Consultant

    TDCX MALAYSIA
    2025.01-Current(a year)
    Consult and optimize 300+ SME Google Ads accounts per quarter across B2B and B2C sectors. Generate approximately USD 80K in quarterly revenue through strategic upselling and tailored performance recommendations. Consistently achieve quarterly sales and performance targets while maintaining high client satisfaction. Design customized Google Ads strategies covering audience targeting, keyword planning, budget allocation, and bidding optimization. Mentor junior consultants, contributing to improved consultation quality and team performance.
  • Digital Marketing Campaign Consultant

    TDCX MY
    2023.01-2024.12(2 years)
    Provided consultative outbound support to SME clients (B2B & B2C), focusing on campaign performance and business growth. Recommended tailored Google Ads solutions and new features to improve conversion outcomes. Consistently contributed to project revenue and growth targets through effective account management.
  • Assistant Digital Marketing Campaign Consultant

    TDCX MY
    2022.01-2022.12(a year)
    Represented Google Ads in outbound client outreach, supporting new client onboarding and campaign setup. Collaborated with sales and product teams on Product Landing Pages (Beta) initiatives. Exceeded performance KPIs related to conversion quality and client engagement.

Educational experience

  • Silpakorn University

    Microbiology
    2017.08-2021.01(3 years)
    Bachelor of Science, Microbiology

Languages

English
Good
Thai
Native
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