
NURULSOFIA
Customer Service Executive- Thai Speaking
Female27 y/oCustomer RepresentativeLive in ThailandNationality Thailand
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Work experience
Senior Digital Marketing Sales Consultant
TDCX MALAYSIA2025.01-Current(a year)Consult and optimize 300+ SME Google Ads accounts per quarter across B2B and B2C sectors. Generate approximately USD 80K in quarterly revenue through strategic upselling and tailored performance recommendations. Consistently achieve quarterly sales and performance targets while maintaining high client satisfaction. Design customized Google Ads strategies covering audience targeting, keyword planning, budget allocation, and bidding optimization. Mentor junior consultants, contributing to improved consultation quality and team performance.Digital Marketing Campaign Consultant
TDCX MY2023.01-2024.12(2 years)Provided consultative outbound support to SME clients (B2B & B2C), focusing on campaign performance and business growth. Recommended tailored Google Ads solutions and new features to improve conversion outcomes. Consistently contributed to project revenue and growth targets through effective account management.Assistant Digital Marketing Campaign Consultant
TDCX MY2022.01-2022.12(a year)Represented Google Ads in outbound client outreach, supporting new client onboarding and campaign setup. Collaborated with sales and product teams on Product Landing Pages (Beta) initiatives. Exceeded performance KPIs related to conversion quality and client engagement.
Educational experience
Silpakorn University
Microbiology2017.08-2021.01(3 years)Bachelor of Science, Microbiology
Languages
English
Good
Thai
Native
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