Work experience

• Operations & Customer Service Manager

  ascione restaurants - multi-entity group

  2019.04-Current

  (7 years)

  Managed payroll for multi-entity staff. Oversaw vendor payments, utilities, and confidential financial documents. Prepared compliance documents for licenses and permits. Coordinated vendors/distributors & ensured timely deliveries. Handled service issues, escalations, and improved customer satisfaction. Developed SOPs that streamlined workflows and reduced errors. Liaised between ownership, staff, and customers to support smooth operations.
• Remote Competence Center Specialist Agent

  LUFTHANSA SERVICES THAILAND

  2015.01-2017.12

  (3 years)

  Managed reservations, ticketing, and customer inquiries professionally. Ensured compliance with aviation policies and service standards. Coordinated with international teams and partners across multiple regions. Supported cross-functional operations and maintained high service levels.

Educational experience

• SRINAKHARINWIROT UNIVERSITY

  ENGLISH LANGUAGE AND LITERATURE

  2010.03-2014.03

  (4 years)

  N/A

Languages

Skills