Summary

Work experience

• Cabin Crew

  All Nippon Airways (ANA), Japan

  2015.01-2023.04

  (8 years)

  - Delivered exceptional in-flight service on international long-haul and regional routes for one of the world’s leading 5-Star airlines (Skytrax). - Specialized in premium cabin operations, including Business Class, Premium Economy, and VIP guests, ensuring a high standard of hospitality, comfort, and personalized care. - Provided luxury service protocols such as fine-dining presentation, wine service, and tailored passenger assistance for high-profile clients, celebrities, and corporate executives. - Ensured strict compliance with safety, security, and emergency procedures, conducting safety demonstrations, cabin checks, and handling medical or irregular situations professionally. - Trained and mentored junior cabin crew in customer service excellence, cultural awareness, and ANA’s signature “Omotenashi” service approach. - Collaborated with multicultural crew teams to create a welcoming and seamless environment for passengers, consistently achieving high customer satisfaction scores. - Managed inflight communication, conflict resolution, and service recovery to maintain the airline’s premium reputation. - Supported ground operations during boarding, premium passenger assistance, and turnaround processes to ensure punctuality and smooth operations.
• Chinese-Speaking Cabin Crew

  Jet Asia Airways

  2013.06-2014.06

  (a year)

  - Delivered high-quality inflight service while ensuring passenger safety, security, and adherence to all emergency procedures. - Acted as the primary Chinese interpreter on board, facilitating communication between cabin crews, flight crews, and station managers in China. - Assisted with operational coordination in China by handling announcements, translations, and liaison duties with local authorities and airport team. - Supported cabin crews in managing Chinese passengers load on charter flights, ensuring a culturally sensitive and smooth travel experience. - Operated on international routes, primarily to China, providing service excellence in a fast-paced charter flight environment.
• Chinese Speaking Sales Promoter

  Japan Tobacco International

  2011.12-2013.04

  (a year)

  - Promoted JTI tobacco products to international customers at duty-free shops in Suvarnabhumi Airport, providing product information and recommendations in Chinese, English, Japanese and Thai. - Acted as a key Chinese-speaking representative, assisting Chinese customers with inquiries, product comparison, and brand education to enhance customer engagement and sales performance. - Supported merchandisers with product replenishment and shelf organization to maintain high visual standards and ensure product availability. - Prepared and submitted daily sales reports, recording sales volume and sharing customer behavior insights. - Delivered excellent service to diverse nationalities, strengthening customer satisfaction and brand loyalty. - Collaborated with store teams to support promotional activities while maintaining compliance with duty-free regulations and guidelines.

Educational experience

• THAMMASAT UNIVERSITY

  Chinese

  2006.06-2010.02

  (4 years)

  Bachelor of Liberal Arts, Major in Chinese – Thammasat University Developed strong language proficiency in Chinese along with solid communication, cultural, and analytical skills. Completed coursework focused on Chinese language, culture, and intercultural communication.

Languages

Skills