As an Associate Technical Support Engineer at IBM, I deliver technical support for complex software systems, troubleshoot and resolve customer issues, and analyze system logs to provide root cause analysis and solutions. My role involves collaborating with teams to enhance product performance, maintaining customer satisfaction, and developing expertise in technologies like AI, IoT, and enterprise integration. I ensure seamless functionality of IBM software products while contributing to knowledge sharing and continuous improvement.

Spearheaded the end-to-end development of the company website in React, increasing user traffic through advanced programming in JavaScript, HTML, and CSS.Streamlined project completion by 20% by integrating Agile methodologies, enhancing team productivity and development efficiency.Boosted website performance and user engagement by 25%, employing innovative web technologies and ongoing optimization techniques.

I am responsible for reviewing and analyzing clients credit files, which contain information about their credit history and current credit standing. This may include looking at factors that impact their credit score, such as payment history, credit utilization, and credit mix.I help clients understand their credit scores and how it is calculated. This may involve discussing the various factors that impact their score and providing tips and strategies for improving it.I work with clients to find payment plan options that are most convenient and achievable for them. This may involve discussing budget and financial goals, and making adjustments to the payment plan as needed.I am responsible for ensuring that clients are satisfied with the services and support provided. This may involve addressing customer needs and concerns in a timely and professional manner, and using forward-thinking strategies to anticipate and prevent potential issues.I aim to retain existing customers by offering options and introducing new product lines that may be of interest to them. This may involve promoting the benefits of different products and services and answering any questions clients may have.When necessary, I am responsible for handling customer inquiries and complaints in a timely and efficient manner. This may involve gathering information, conducting research, and working with other team members to find solutions and resolve issues.

I was a Junior Software Engineer at Quasar Science Resources S.L. located in Madrid, Spain. My prime work was related to Space Telescopes and their maintenance. Currently, among others, I was working on the software development of RTS2 software. In this project, we were using telescopes data to generate visual images and track man-made objects in space. Work involved the use of C, C++, Javascript, Python, and PHP as programming languages. Apart from these research works, at Quasar Science Resources S.L., I coordinated with a team of 5 people consisting of scientists and engineers and provided technical assistance and guidance to accomplish tasks. For work coordination, we followed sprint, and scrum methodology, Jira, and Confluence.

Customer Advisor at Microsoft Experience Center LondonThe role is all about the care for the consumer and business customer that comes in through the door. We provide consumers solutions and amazing experiences based on the consumer/ business customer needs. To further provide the consumer care, we provide in house first party software repair and first party warranty assistance for anyone that is looking for technical assistance. As a final touch we also take in consumer feedback when there is a technical issue or a feature issue that doesnt meet their everyday needs.

Sales experience associate at Microsoft retail locationIn this position, its all about the experience in the sales interaction which makes every sales interaction unique. I tailor the needs that consumers require in their everyday lives and in the tailoring moment I help discover new things that consumers may not be aware of which creates that WOW moment that they may want to integrate in their lives.By showcasing and giving them the tailoring experience in the retail setting creates additional fans for both myself and for Microsoft as a company.

My job involved helping to plan and coordinate events, such as trade shows, conferences, and product launches. This included tasks such as booking venues, arranging transportation and accommodations, coordinating with vendors, and managing registration.Setting up VR products and showcasing their capabilities in different events, which involved preparing and setting up virtual reality equipment, such as headsets and controllers, and demonstrating how they work to attendees. Also was responsible for training others on how to use the VR equipment and troubleshooting any issues that arose during events.Other responsibilities included VR software development for showcasing in events according to customer requirements.

Motivated McDonald’s worker who worked for 4 years under the McDonald’s franchise obtaining vast knowledge in handling customers and important service skills.Responsibilities included:Greeting customers and taking orders, operating the cash registers, preparing food items, including burgers, fries, and beverages, cleaning the restaurant, maintaining inventory and restocking supplies, providing excellent customer service and addressing customer complaints or concerns, adhering to food safety and sanitation guidelines, assisting the manager with tasks such as scheduling and training new employees

Worked on the development of Being A Parent App for NHS groups of parents attending EPEC health Sessions

Sales Assistant for DELL products in John Lewis

Sales Partner In John Lewis representing DELL and selling computer products to customers