Work experience

• Senior Field Application Engineer

  Sophic Automation Sdn Bhd

  2020.09-Current

  (6 years)

  Project Management: Led end-to-end automation projects covering electrical design, system integration, machine assembly, buy-off, and commissioning, ensuring on-time delivery for high-value semiconductor projects up to RM 8M. Customer Buy-Off & Stakeholder Management: Managed pre-sales and post-sales technical engagement at customer sites, resolving FAT/SAT issues to secure customer acceptance and smooth production release. Electrical Design & System Integration: Designed and integrated electrical hardware with PLC and automation software, improving system reliability and reducing commissioning rework and delays. Problem Solving & Field Support: Delivered rapid on-site and remote troubleshooting for critical machine failures, minimizing production downtime and preventing line stoppages. Team Leadership & Mentoring: Mentored junior engineers and interns under the FAS department, improving technical competency, task ownership, and team execution efficiency.
• Assistant Engineer

  Sophic Automation Sdn Bhd

  2019.04-2020.09

  (a year)

  Electrical Design Support: Assisted in electrical schematic design, inspections, and wiring verification, contributing to improved equipment compliance and system performance. Machine Troubleshooting: Executed electrical and system troubleshooting during machine setup and commissioning, reducing repeat failures and improving first-time right outcomes. Operator Training & Handover: Conducted machine operation and basic maintenance training for customers, ensuring smooth transition from installation to production usage. Cross-Functional Coordination: Worked closely with senior engineers, technicians, and fabrication teams to align electrical, mechanical, and system requirements, reducing integration issues during build stages. Service & Support Execution: Supported customer service response activities, contributing to faster issue resolution and improved customer satisfaction ratings.
• Field Service Technician

  Sophic Automation Sdn Bhd

  2018.02-2019.03

  (a year)

  Machine Installation & Commissioning: Performed installation, setup, and commissioning of automation machines at customer sites, ensuring equipment readiness for production use. Preventive Maintenance Execution: Conducted scheduled maintenance activities to prevent unplanned breakdowns, improving machine uptime and operational reliability. Fault Diagnosis & Repair: Diagnosed electrical and system faults efficiently, restoring machine functionality and minimizing customer production downtime. Customer Support & Communication: Liaised directly with customers during service activities, providing technical explanations and updates, strengthening customer confidence and trust. Technical Reporting & Documentation: Prepared service reports and maintenance records to support traceability, knowledge sharing, and continuous improvement initiatives.

Educational experience

• Politeknik SBJ & KKBJ

  in Electrical Electronic Instrumentation

  2015.01-2018.01

  (3 years)
• UNITAR University

  in Information Technology (BIT)

Certificates