Project ManagerPMP-certified Project Manager accomplished completion of several project lifecycle from kickoff to closure. Specializes in implementing cybersecurity solutions such as PAM, SSO, and Endpoint projects.Pre-salesPre-sales advisor and consultant with extensive expertise in Privileged Access Management (PAM), Single Sign-On (SSO), and Endpoint Management solutions. Providing strategic guidance and technical consultation to clients to improve cybersecurity infrastructure and enhance operational efficiency.

As the Project Manager and Pre-sales Advisor for Privileged Access Management (PAM) solution.

(Contractual)Utilize the Project Management Professional (PMP) approach to effectively manage all IT Systems infrastructure projects, ensuring adherence to best practices and standards.Manage projects involving Privileged Access Management (PAM) and Software-Defined Wide Area Network (SD-WAN) solutions, overseeing new implementations to enhance network efficiency and security.

RESPONSIBILITIES:●Second tier in alert response and incident include detection of system, application, or performance degradation or unavailability.●Escalates outage and other production interruptions to appropriate infrastructure team (DB, Firewall, OS).●Monitor application via tools to ensure that all systems & applications are running.●Manages incidents and service requests to resolution.●Manage ticket queues across operational teams to ensure that SLA’s are met.●Work with third tier that develop software tools in ASP.NET/C# for bug discovery and resolution.

RESPONSIBILITIES: (I am part of two teams)●Adhere to ITIL standard in ticket handling at all time. Tickets include incident, change, problem, and RFC.●Provide 2nd level support: Investigate, diagnose and resolve problems and facilitate customer problem resolution. ●Participate in creating and ever greening of work instructions, break fix manuals and best practices documents.●Liaise with Linux and Virtualization Engineering teams where necessary at times for bug discovery in any infrastructure services.●Troubleshooting variety of components encompassing storage, network and operating system within two teams. ●Monitoring availability and performance of both platforms through monitoring tool and ticketing systems.(Linux Team)●Primary responsibilities to install, configure, manage and support linux (RedHat, SuSe) platform infrastructure and all associated services (PXE boot, TFTP, DHCP).● (Physical server firmware management, OS image new version release, Documenting SOPs)(Virtualization Team)●Primary responsibilities to install, configure, manage and support virtualization (VMware) platform infrastructure and all associated services (ESXi, Vsphere).●Monitoring availability and performance of the virtualization platform operation through monitoring tool and ticketing systems.

RESPONSIBILITIES:Backup system administration (Veritas Netbackup 5.1 & 6.5)●Ensuring backup problems are always solved within acceptable period of 3 days.●Making sure removable tapes are always sufficient and healthy for backup to take place.●Determine and verify tape library hardware failures for a call is logged to contracted vendor to do hardware change.●Schedule for database backup copy restore back to server.●Scrutinize backup policies accordance to business requirement standards.●Generate backup reports daily and monthly.Unix administration (Solaris)●Log and organize SUN server hardware replacement activities.●Maintain unix servers according to internal customer request. Linux administration (RedHat5)●Install and configure redhat5 in virtual machine.●Install netbackup client into redhat clients.●Maintain linux servers according to customer request. Monitoring tool administration (ManageEngine OpManager)●Ensure monitoring system availability is always up.●Configure, standardize and set monitoring policy.