Work experience

• Senior Customer Service Advisor

  Concentrix

  2024.01-2026.01

  (2 years)

  (2 years 1 month) - Managed high-volume customer interactions, ensuring SLA compliance and customer satisfaction. - Conducted quality audits and compliance reviews to maintain accuracy and policy adherence. - Analyzed KPIs, operational data, and customer feedback to reduce escalations and improve performance. - Moderated user-generated content in line with platform and legal standards. - Developed reports and tracked performance metrics for data-driven decision- making. - Identified process inefficiencies and implemented continuous improvement initiatives. - Collaborated with cross-functional teams to enhance operations and customer experience. - Supported coordination (tracking, order fulfillment, documentation). - Ensured 100% audit readiness and compliance accuracy. - Awarded Best Quality & Performance (Quarterly & Annual).
• Project Engineer

  Hanyang University

  2022.11-2023.06

  (8 months)

  - Development of Large Wind Blade Recycling Technology Using Recycled Resins. - Manufacturing different components of Carbon Composite Hydrogen tank on PCNC. - Designed & Manufactured carbon composite and Steel Carbon composite hydrogen tank on Abaqus (Having WCM) and on winding machine. - Designed and performed Burst tests, Cyclic tests, curing and Tensile strength tests for different types of Carbon Composited Hydrogen Tanks and its samples. - Performed various types of infusion to make a new type of resin having more strength and improved properties to be used in the manufacturing of carbon composite hydrogen tanks. - Performed Laser & arc welding operations to fix and maintain various types of machines and new setups.
• Assistant Production Manager (Remote)

  Medical Devices (Pvt)

  2017.08-2021.05

  (4 years)

  (3 years 10 months) - Planned and scheduled production using Oracle ERP, improving resource utilization and on-time output. - Managed full procurement lifecycle (PR–PO–delivery–invoice) via Oracle ERP. - Optimized material planning and workflow, reducing stock imbalances by 20%. - Led Lean initiatives (5S, VSM) to reduce waste by 15% and improve process flow. - Monitored production KPIs (output, downtime, material usage) to identify improvement opportunities - Negotiated pricing and contracts, delivering 12% cost savings across key materials - Improved supplier delivery performance to 95% OTIF through active vendor management - Coordinated with procurement, QA, and operations to ensure smooth production execution - Maintained supplier compliance with ISO 13485 and internal quality standards -Updated & monitored mechanical maintenance schedules. -Supported QC with gauge design and UTM testing; improved electroplating and material performance.
• Mandarin-English Sales & Operations Coordinator

  Chengdu Aitis Technology Co., Ltd.

  2018.02-2020.03

  (2 years)

  (2 years 2 months) - Conduct R&D and sales for medical devices, beauty tools, and oral-care products, including teeth-whitening solutions and electric toothbrushes. - Reduced supplier lead times by 20% through improved communication and coordination. - Deliver flexible, cost-effective solutions with fast production and delivery timelines. - Build and maintain strong partnerships across upstream and downstream supply chains. - Serve as a Chinese-to-other-languages interpreter to support communication and cross-border coordination. - Supported B2B and B2C sales and managed client communication. - Handled e-commerce operations, order processing, and coordination.
• Process Control Engineer

  Medical Devices Pvt Ltd

  2016.12-2017.07

  (8 months)

  - Led Lean Six Sigma initiatives (5S, VSM), reducing cycle time and material waste by 15%. - Conducted FMEA to proactively identify and mitigate process risks. - Optimized medical-grade manufacturing processes (ISO 13485), achieving 99.8% yield via RCA & CAPA.

Educational experience

• Hanyang University

  Mechanical Engineering

  2023.01-2023.07

  (7 months)
• Southwest Jiaotong University

  Chinese, Language Interpretation and Translation

  2019.01-2020.01

  (a year)
• University of Engineering and Technology, Lahore

  Industrial & Manufacturing Engineering

  2012.02-2016.08

  (5 years)

Certificates