Muflih's Resume

Muflih

Sales Representative – Central & Riyadh

Male

Sales representative

Live in Saudi Arabia

Nationality

Sales Representative – Central & Riyadh
SAMIR GROUP
2022.10-Current
(4 years)
(3 years 1 month) • Acquired two high-value clients, generating SAR 3 million in new business and strengthening market presence in both private and government healthcare sectors. • Successfully penetrated governmental and private accounts, including hospitals, labs, and health authorities across Riyadh and central Saudi Arabia. • Managed the full sales cycle from lead generation to deal closure, including product demos, technical presentations, and post-sale support. • Collaborated with application specialists and marketing teams to tailor solutions to client needs and enhance user adoption. • Maintained up-to-date produced regular pipeline reports to support forecasting and decision-making. • Acted as a strategic partner to key accounts, building long-term relationships and increasing customer retention. • Managed full sales cycle: lead qualification, Etimad tendering, negotiation, and after-sales support. • Built and maintained strategic client relationships, increasing satisfaction and long-term retention. • Participates in preparation of tenders and breakdown the customers need. • Participates in assay troubleshooting and re-training to address customer issues. • Supports sales team to increase the market share. • Working closely with sales team during pre and post tenders deliver customer support and enduser training. • Support the first unit installation of new products in regions and ensure the local team can provide good services and collect the problems or requirements properly after installation. • Managing and coordinating the product support to maintain a high level of end-user satisfaction.
Medical Technologist II
King Abdullah bin Abdulaziz University Hospital
2019.01-2022.09
(4 years)
(3 years 9 months) • Conducted routine and advanced immunohematology testing, including blood grouping, cross-matching, and antibody screening using GRIFOLS Panther and BIO-RAD IH-500 platforms to ensure timely, accurate transfusion services. • Performed and documented equipment calibration, quality control, and preventive maintenance, ensuring full compliance with JCIA and CBAHI standards. • Participated in assay validation, method correlation, and equipment verification studies to support the safe implementation of new reagents and protocols. • Collaborated with IT to configure and integrate LIS modules specific to blood bank operations, enhancing workflow efficiency and report accuracy. • Delivered critical support during surgeries and emergencies by performing urgent blood bank testing and ensuring rapid turnaround time for results. • Trained junior staff on SOPs, biosafety measures, and biohazard handling protocols, strengthening internal capacity and adherence to quality standards. • Conducted internal audits and documentation reviews as part of continuous improvement and laboratory accreditation readiness processes. • Oversaw inventory control of reagents, consumables, and critical materials, maintaining supply readiness for daily diagnostic operations. • Performed POC (Point-of-Care) maintenance checks and conducted staff training, reinforcing instrument reliability and user competency. • Utilized specialized laboratory techniques to type and crossmatch blood components, ensuring precise transfusion compatibility. • Operated and maintained IH-500 Analyzer from BIO-RAD, executing the full spectrum of transfusion medicine tests with accuracy and efficiency. • Contributed to the custom configuration of the LIS system in collaboration with IT, optimizing data capture, traceability, and compliance.
Medical Technologist II
Ministry of National Guard Health Affairs (MNG-HA)
2014.08-2018.12
(4 years)
(4 years 5 months) • Performed a comprehensive range of transfusion medicine procedures including ABO/Rh typing, cross-matching, antibody screening, and direct antiglobulin testing using advanced platforms like NEO Iris Analyzer (IMMUCOR). • Ensured full compliance with JCIA, AABB, CAP, and National Guard Laboratory Standards through strict adherence to SOPs, documentation, and quality assurance protocols. • Operated and maintained high-throughput immunohematology analyzers, ensuring optimal performance, preventive maintenance, and calibration to meet regulatory and accreditation requirements. • Played a key role in equipment validation, new reagent implementation, and workflow optimization to enhance laboratory readiness and efficiency. • Participated in massive transfusion protocols, ensuring timely and accurate blood component issuance during trauma, emergency surgeries, and critical care events. • Collaborated with clinical and nursing teams to support patient transfusion needs, ensuring cross-functional communication and transfusion safety. • Maintained detailed records in LIS/HIS systems, supporting data traceability, audit preparedness, and regulatory reporting. • Received, processed, and issued blood and blood products with precise documentation, minimizing risk and enhancing operational reliability. • Assisted in the preparation and storage of blood components, including PRBCs, plasma, and platelets, under validated storage conditions. • Conducted routine quality control testing and supported medical technologists in compliance with blood bank QC protocols. • Performed and documented equipment functionality checks, including refrigerators, freezers, and incubators, ensuring safe storage and integrity of blood components. • Participated in Continuing Medical Education (CME) programs to stay updated on transfusion practices, laboratory advancements, and safety standards.

Educational experience

King Khalid University
Medical Laboratory Sciences , Clinical Laboratory science/medical technology/technologist
2008.01-2013.01
(5 years)
Institute of Public Administration-Saudi Arabia
of Healthcare Administration