Serves customers by identifying their needs and engineering adaptations of products, equipments and services. Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests. Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule. Prepares cost cost estimate by studying all related customer documents consulting with engineer team. Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements. Prepares sales engineering reports by collecting, analyzing, and summarizing sales information. Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending option and courses of action, and implementing directives. Contributes to team effort by accomplishing related results as needed.