Morgan

National Account Manager
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Work experience

  • National Account Manager

    Thermcraft
    2025.05-Current(a year)
    As the National Account Manager, I am responsible for building and maintaining relationships with our clients & customers in the USA, Canada, Asia, and Europe. Heavy focus in growing Semiconductor, Data Center, and Thermal Processing customer segments. I served as the main point of contact for our customers, addressing inquiries, resolving issues, and ensuring client satisfaction. I collaborate with internal teams to meet client needs, and track account performance. I oversaw the client's experience from start to finish, aiming to foster long-term partnerships and drive business growth.
  • Sports Official

    Coastal Athletic Association
    2018.05-Current(8 years)
    in 2018 started officiating DIII football in the ODAC/USA South an an Umpire. In 2023, I was hired into the CIP (Coastal, Ivy, Patriot) to work at the Umpire & Center Judge positions. In 2025 I was selected to work in the second round of the FCS Playoffs.
  • Account Manager, Manufacturing

    Grainger
    2022.11-2025.05(3 years)
    (2 years 7 months) At Grainger, I have developed a deep understanding of the elaborate effort, planning, and communication that goes on in all areas of the facility to continually maintain functional operations that produce on time. I've become an expert in finding solutions for my customers in all areas of the business including, maintenance, safety, engineering, metalworking, tech & science laboratories, on-site security, purchasing, and more. Extremely knowledgeable in vendor management inventory systems and technologies including: Vending, Onsite Replenish Programs, PPE audits, Facility/Safety Audits, and other cross functional 3rd party programs that integrate with the customer. Conducted business reviews and brought valuable data to my customers attention on a regular basis to influence decision making.
  • Business Development Manager - Eastern Division

    Portacool, LLC
    2018.12-2022.11(4 years)
    Managed territory in 8 states: NC, SC, VA, WV, MD, NJ, DE, PA Responsible for organizing and presenting large scale demonstrations & training seminars for distributor partners to help their organizations gain needed product knowledge to meet company sales goals. Managed a diverse team of Territory Business Managers, Distribution Channel Account Managers, and Operations Program Managers. Partnered with Regional partners to determine sales training needs and priorities within the region that were tied in to company learning initiatives.
  • Account Manager

    SUPERVALU
    2017.09-2018.12(a year)
    (1 year 4 months) Inside Sales and Account Management for large specialty grocery chain, "The Fresh Market" Assisted in new vendor account set up and acquisition. Interfaced with customers on a weekly basis to provide a premium customer service experience. Maintained a contractual on time performance of rating of 97.5%.
  • Program Manager

    Vienna Channels
    2017.01-2017.07(7 months)
    Oversaw major corporate accounts of T-Mobile, Samsung and Apple. Improved efficiency of product flow by maintaining an assorted and organized work space. Worked with upper level management and executives to meet corporate sales goals and assisted in implementing new projects. Worked mutually with Project Management Practices & Processes to design plans for sales and implementation teams. Acquired and cultivated relationships with new businesses to develop additional streams of revenue.
  • Marketing Coordinator

    Pepsi Bottling Ventures
    2015.03-2016.02(a year)
    Distributed and merchandised products to major surrounding retailers. Oversaw order procurement and made important purchasing decisions based on changing levels in demand and inventory. Successfully sought and improved the quality of products and services, specifically, for each retail account according to their individual needs. Developed and maintained important customer relationships. Implemented corporate strategies and policies to improve outputs
  • Retail Associate

    Delhaize America
    2010.04-2015.01(5 years)
    (4 years 10 months) Made important purchase decisions and tracked the flow of thousands of store products using proprietary systems software Diligently sought to improve efficiency of product flows by maintaining an assorted and organized work space for the company. Inventory Management Managed teams in order to successfully execute corporate goals and initiatives

Educational experience

  • Appalachian State University

    Marketing
    2011.01-2016.01(5 years)
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