Providing excellent customer support by handling orders, de-escalating situations, and offering comprehensive product information. • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Liaising with cross-functional departments to ensure problem resolution and promote prosper environment of customer excellence.

(4 years 9 months) • Provided customers personalized, friendly and efficient cashiering service, building strong relationships to expand customer base. • Operated cash register for cash, check and credit card transactions with excellent accuracy levels. • Performed operational functions including organizing shipping of take- away orders to customers, restocking, multi-line management, and internal policy implementation.

(5 years 6 months) • Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently achieve daily targets. • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications. • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.