Planning and implementing marketing strategies to promote products or services to current customers as well as new ones. Analysing past data to identify opportunities for growth in existing markets or development of new markets. Well experience handling national and international level insurance companies, multi- level healthcare companies for business growth. Establishing long term strategic plans to achieve company goals, such as increasing brand awareness or increasing market share. Developing and implementing strategies to attract new customers, increase brand awareness, and increase loyalty from existing customers. Managing operational activities such as optimising pricing, inventory management, and product development. Managing the marketing department staff and overseeing the implementation of marketing campaigns Developing new products and services based on customer preferences and market trends. Determining which methods of advertising are most effective for the company based on cost, reach, and return on investment. Develop business relationship with Government Organisation and Non-Government Organisation. (Government & Private Tender) Conducting market research to identify potential consumers by studying demographic data such as age, gender, race, income level, etc.

Provide expert level of technical support of histology, cytology and IHC principles in order to assist clients. Provide expert technical support on all instrument, product information, usage training, optimization of experiments and assistance with advancement of sales process. Work closely with sales, marketing customers care, research and development to address customer concern, determine corrective action and customer follow-up in order to achieve goals and ensure client satisfaction. Diagnose and troubleshoot application issues. Train new users on application features and functionality. Serve as a liaison between business units and IT, gathering requirements and documenting business processes. Monitor application performance and identify potential issues.

Develop quality measurements to track improvement in policy. Execute quality improvement testing of policy. Set quality standards and company targets. Ensure products meet client’s expectations and demands as per policy Prepare reports documenting errors, issues, root cause analysis and deep dive analysis for clients fix. Work closely with the development team and client to improve existing processes Maintain standards for reliability and performance of production

Examining research proposal prepared by researchers based on MREC (Malaysia Research& Ethics Committee) guidelines. Registration of new research under National Medical Research Registry (NMRR) and assisting researcher in hospital research approval Conducting survey at on-going research site. Carrying out duties given in view of event; ex: Selangor Research Week (Organizing Team) Pain Free Cluster Hospital Recertification- Hospital Tengku Ampuan Rahimah

Univerity Malaya Medical Centre