Summary

Work experience

• Customer Support Agent

  Quest diagnostics

  2024.01-Current

  (2 years)

  At Quest Diagnostics my role requires me to assist customers and employers with their drug screenings, Assisting individuals with scheduling screening appointments and accessing their Quest accounts to manage their own results and scheduling, 2
• Customer Service Agent Manager

  Quest Diagnostics (Remote)

  2023.10-2024.10

  (a year)

  Working with Teleperformance (Intuit Program) we assist clients with filing their taxes or any questions they have regarding tax season through TurboTax. Manage employees through training and nesting stages where they take live calls. Our job is to make sure the tax season is seamless for clients.
• Tier 1 IOS & Mac OS advisor

  Spark Membership (Hybrid)

  2022.09-2023.10

  (a year)

  December 18th, 2020 – September 22nd, 2022 As an IOS advisor for Apple, our primary responsibility is troubleshooting hardware and software issues with customers' devices. As well as assisting with all questions and concerns regarding Apple products and hardware.
• Technical Support Developer & Sales

  Teleperformance USA (Remote)

  2022.09-2023.10

  (a year)

  As a Tech Support specialist and Developer my responsibilities were to assist customers with their websites as well as work on the backend fixing issues that pertain to the websites functionality. We push our product to our clients through social media and cold calls.
• Customer service representative

  Kelly Connect (Apple Project)(Remote)

  2020.08-2020.12

  (5 months)

  Assist clients with accessing their unemployment checks during the COVID 19 pandemic. Primary responsibilities were ensuring clients were correctly informed and enriched.
• Credit/Debit support agent

  KForce Flexible Solutions LLC. (Remote)

  2017.12-2020.08

  (3 years)

  During my employment with PNC Bank I received inbound calls regarding customer complaints and Credit/Debit options that best suit their financial situations as well as helping clients with understanding credit and raising credit limits.

Educational experience

• University of South Florida

  Computer sciences

  2021.09-2024.07

  (3 years)

  Majored in computer science and took courses on dealing with people in a work environment.
• Hillsborough community college

  Computer science

  2019.09-2020.05

  (9 months)

  Majored in computer science and receive my associates degree. Joined numerous clubs including Science olympiad
• Wharton High School

  School Diploma

  2015.08-2019.05

  (4 years)

  Worked on receiving my high school diploma as well as preparing for college.

Languages