Managed the full recruitment process for 8 positions, conducting 2-3 interviews per month, verifying references, and tracking candidates in HRIS. Coordinated new-hire onboarding for 2-3 employees monthly, ensuring 100% completion of required documentation, employee files, and statutory registrations. Administered employee benefits (healthcare, retirement, workers' compensation) and updated company insurance for 3 staff members, ensuring timely enrolments and revisions. Managed payroll documentation for 165 employees monthly, collaborating with HRM and Finance to ensure accurate and timely payroll processing. Organized and maintained HRIS data for 165 employees, ensuring 100% accuracy and compliance with company policies and legal requirements. Developed and delivered orientation programs and in-house training for 3 new hires and existing employees, ensuring 85% completion of training goals. Administered employee probation reviews for 7 employees quarterly, ensuring timely follow-up and performance evaluations. Maintained and organized over 165 employee records, ensuring confidentiality, accuracy, and compliance with statutory requirements. Supported special HR projects and attended monthly HR meetings, contributing to departmental goals and assisting in the implementation of HR strategies. Conducted training needs analysis for 10 departments, aligning employee skill development with business objectives and creating Individual Training Plans for 165 employees. Developed and implemented 3 in-house training programs, including soft skills, technical skills, compliance, and leadership, improving employee performance by 30% and increasing retention Managed a training budget of RM50,000 annually, negotiating with external vendors to achieve 10-20% cost savings while maintaining high-quality standards in training delivery. Measured training effectiveness using post-training assessments and feedback surveys, resulting improvement in employee performance and skills application. Designed and maintained a Competency Matrix for 165 employees, tracking skills, certifications, and development progress, ensuring compliance with company objectives and industry regulations.

Initiate stock management and control for stationery and HR assets. To project next budgeting purchaser Innovates to new system called as NFC E-Business Card which is more organised and paperless that saved 20% of company expenses on ordinary business card. Clearing SOA with medical provider for staff insurance and medical benefits since 2022 to middle of 2023 within 2 months. Ensure budget utilisation for staff engagement activities is in accordance with the approved budget and in line with Company's cost saving initiatives Create Employee Engagement Survey for Annual engagement with employees as an effective tool for staff retention and employee branding Handling medical Claim & Benefits for DDH1 Group (DH1, DCRM & DCFT) about 150 employees. Enrolment, Deletion, Claim, Queries and etc. Quarterly audit of DDH1 Group employee medical listing to ensure it is update with registration of new hire and deletion of resigned staffs. Verified with Finance if any invoices payment pending for the year. Managing Department event for 300 DCDR staffs that involve by 7 different government authorities & private bodies, Dealing out internal arrangements such as travel, training sessions, and team-building events. To increase staff satisfaction and productivity of works Act as the company's initial point of contact with top management and first point of contact with employees on HR-related issues Assist in new employee on boarding and preparation of any relevant documents Prepare, update, and maintain complete documentation in a digital archive. Constantly notice areas of improvement and provide suggestions to the line manager. Such as come out with vehicle check list, stock card, centralised email and booking company facilities and etc Be in constant touch with relevant departments to determine staffing needs. Schedule job interviews, contact, screen, and shortlist candidates as needed. Prepare correspondence, arrange meetings, processing confidential reports and documents. Frequently interact with managers and heads of various departments to disseminate information.

Cooperate with three other senior colleagues in the department regarding the policy & privacy of the users of Setel apps. Gathering and organizing information about 356 co-workers provided by the head of the department at headquarters for analysis and interpretation. Emending and inspecting a few documents and reports of Petronas Dagangan Berhad supervised by the supervisor that make the report less correction and mistakes to 10%.

Suggested that the area manager assign one representative to collect daily sales money in order to free up the other managers' two hours each day so they may concentrate more on their individual stores. Achieved top sales each week for Crazy Wednesday, which collected the most money at RM156 (Target is RM50). Increase and maintain monthly sales of the stores by encouraging the staff to do plus selling. Oversaw and taught six new hires on customer service techniques, store procedures, and policy. Using the strategy envisioned by the management, reordering, and replenishing the item in the stores on a weekly and monthly basis.

Advising management to build a modest booth in a strategic location that offers services to the general public, such as blood grouping tests and blood sugar checks, in order to boost daily sales by 20%. Receiving a two-month training course on poisons that the senior pharmacist may consider to be on the shelves. Interacting with clients and recommending to them things that are trustworthy to them for selling reasons, increasing daily sales by a little percentage. Keep in touch with regular customers to follow up on their prescriptions and checkup, resulting in loyalty from customers and raising monthly sales to a few percent.