- Preprogram management, eg, set-up, tech check, content posting, greeting presenter/client, and audience sign-in/attendance - Meeting start support, eg, introductions confirmation of content projection and audio quality- Program oversight during the entire meeting, eg, monitor content presentation, projection, and quality of meeting (sound and video); access chat for questions; open lines for discussion- Postprogram documentation, eg, audience attendance, chat report

- Wrote feature articles, news blogs, and other original online content that engages readers with clear, captivating, and conversational language- Wrote original informative, interesting and SEO-rich content for clients’ websites, including landing pages, blog posts and press releases.- Wrote and edited a wide variety of website content in a clear, engaging and conversational style to appeal to website visitors and motivate them to take desired actions- Managed an ongoing list of projects and tasks.- Entered data from source documents into prescribed computer database, files and forms- Ensured that material developed is factually and technically accurate, as well as interesting and engaging- Edited own work to ensure quality standards are met for the company and the clients.- Adapted tone and style to engage specific audiences- Checked completed work for accuracy- Combined and rearranged data from source documents where required- Complied with data integrity and security policies

- Providing customized language instruction to executives and smallemployee groups via in-person and online classes.- Enhancing lessons through the integration of innovative educationaltechnology (i.e. Open Classroom, Zoom, Google Drive, Google Calendar).- Teaching English language skills to children on the VIPkid.com platform.- Adapting proprietary lesson plans to the specific needs of students.- Managing a frequently changing schedule of twenty clients/students inmultiple locations.

-Maintained, verified, and updated 50+ loan files each month.-High volume inbound/outbound client facing communication over text, email, and phone calls.-Strong problem solving skills and interest in finding solutions to clients with complicated financial situations during the loan process.-Demonstrated a high level of customer service and empathy in difficult situations.

- Coordinated all on-site logistics for the Zac Brown Band VIP Experience inmore than 40+ cities covering 100+ events: advance planning, site selection, equipment and fixture specifications, catering contractors, freight logistics, and oversight of the full customer experience.- Directed and coached a constantly changing team composed of volunteers, venue staff, service contractors, and stagehands.- Coordinated the complex daily load-in and setup, breakdown, and maintenance of event equipment and fixtures.- Curated the artistic style, theme, and layout for each event location- Provided exceptional hospitality and experience creation for VIP clients

- Conducted the orientation and on-boarding process for new driversindividually and in small groups.- Trained new drivers in Uber’s proprietary software and data tools.- Coordinated documentation to facilitate background checks, driverdocumentation, and insurance requirements.- Managed mediation and documented resolution of customer-driver claims and conflicts.