Work experience

• Admin Assistant

  Vodacom

  2015.05-2015.11

  (7 months)

  Kenilworth Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers. Remained flexible, adaptable, and punctual. Worked to ensure quality service and addressed and resolved all customer issues. Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
• Call Centre Agent

  Global Travel SA

  2012.05-2013.12

  (2 years)

  Documented customer inquiries, feedback and call logs. Handling and resolving customer complaints. Dealing with customer complaints or inquiries. Up sell products and services. Process orders, forms, and applications

Educational experience

• Aloe Senior Secondary

  Matric

  2008.01-2008.12

  (a year)

  High school diploma

Languages

Certificates