Cybersecurity Professional | CompTIA Security+ Certified | Technical Support & IT Operations | Bilingual (EN/FR). Dynamic bilingual professional (English & French) with a strong foundation in customer service, technical support, and IT operations—now pivoting into cybersecurity. I bring 10+ years of experience solving technical issues, managing systems, and supporting users in fast-paced environments. Currently pursuing a Certificate in Applied Cybersecurity at McGill University and recently earned the CompTIA Security+ (SY0-701) certification, validating my skills in network security, risk management, and incident response. With hands-on experience in Active Directory, Windows Server, Linux administration, and scripting (PowerShell, Python), I’m eager to apply my growing cybersecurity expertise to protect systems and support secure innovation.