Forecasting/analyzing logistical costs to lead cost-cutting strategies using Tableau Creating reference materials and training Customer Care Specialists on Roadside interactions Ensuring day-today operations are completed with precision and efficiency Acting as conduit for various internal and external shareholders alike

Facilitated resolutions to complex vehicular concerns for high-level clients using Salesforce Managed Overnight team processes and procedures Led roadside escalation process using ZenDesk Spearheaded cross-functional development initiatives