Championing successful partnerships in development and delivery of high-performance, large aperture optical systems, fiber based, and diode laser components/products and assemblies for space, airborne and ground astronomy, directed energy, surveillance, countermeasures, and communications.

Developed and expanded customer and vendor partnerships throughout North America via collaboration within the Global Heraeus Organization and externally via effective communication and strategy implementation in serving the commercial, semiconductor, biomedical, science and research, and defense markets.

Developed and increased sales in the Western Region of the United States (including British Columbia and Alberta). Collaborated with Research & Development, Manufacturing, and Sales & Marketing Teams across the Global SCHOTT Organization in determining growth opportunities, planning and executing effective strategies. Established, maintained and improved customer relations and satisfaction through on-site visitations, quick resolution of customer reported complaints, and offering suitable solutions for their needs. Served as an evangelist of SCHOTT Optical Materials, Filters, and Components and value added services.

Worked closely with executive management in analyzing, forecasting, and budgeting Sales and Marketing Initiatives. Proposed, and carried out marketing strategies based on market analysis through news publications, brochures, white papers, company website and social media. Accountable for redevelopment of the company brand. Developed Pricing for new and existing clients through historical data analysis and working in conjunction with accounting and manufacturing in accessing labor and materials required in providing the highest level of services and goods. Obtained yearly forecasts from existing clients and provide information regarding additional products and services to obtain new projects. Prospected potential customers through website inquiries, trade show activities, networking, and marketing programs. Served as the first point of contact for department staff regarding managerial decisions including customer relations falling outside standards in the absence of the Director of Sales and Marketing. Reviewed and monitored response times, rate of contact, and opportunity to win ratio of sales activities. Collaborated with Engineering, Manufacturing, and Accounting Teams to improve Delivery and Overall Customer Satisfaction Performance. Established and conducted training of departmental standard operating procedures by participating as a contributing member of the ISO Certification Team for all continuous improvement efforts.

Identified, established, and maintained domestic and international business partnerships. Prepared proposals, quotations, sales orders/agreements, and other documentation as needed. Evaluated customer requirements and suggested suitable products and services. Provided product/service education and support to clients. Evaluated customer accounts in order to negotiate pricing, payment terms, and delivery schedules, and assisted Internal and External Accounting Teams with outstanding client accounts. Organized sales visits, participated in trade exhibitions, and meetings to maintain industry presence and to generate new leads. Achieved and exceeded sales targets by tracking delivery, and return performance. Collaborated with the executive management team regarding the criteria for performance metrics, and provide analytic performance reports. Trained new account managers on procedures, technical information, policies, and business practices.