Work experience

• Technical Support Advisor

  Apple

  2023.12-Current

  (2 years)

  (1 year 5 months) Resolved complex technical issues, applying expertise in troubleshooting and issue diagnostics. Managed technical workflows independently, excelling in a fast-paced, ever- changing environment. Demonstrated precision in issue resolution, aligning with high standards for technical accuracy
• Information Technology Intern

  M&J Comestibles

  2021.03-2021.09

  (7 months)

  Assisted in data cleaning, data entry, and data validation tasks, ensuring accuracy and integrity of company information, with a proficiency in Microsoft Office Suite Implemented efficient data management methods, including data categorization, tagging, and documentation, to facilitate easy access and retrieval.

Educational experience

• University of North Texas

  Computer Science

  2022.08-2026.05

  (4 years)

Certificates