Michael

T1 Apple Support College
MaleAfter-sales customer serviceLive in United StatesNationality
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Work experience

  • T1 Apple Support College

    Apple
    2023.03-Current(2 years)
    2 years 1 month (2 years 1 month) • Providing technical support for iOS, iPadOS, watchOS, and MacOS products, troubleshooting and resolving customer issues. • Maintaining detailed records of reported issues and mentoring team members to enhance overall performance.
  • Full Stack Web Developer

    Ad Hoc Accounting Services LLC
    2024.07-2024.10(4 months)
    • Managed and developed a website for an Accountant consulting start-up, increasing client traffic and visibility. • Handled Yelp and Google business pages to enhance online presence and reputation. • Utilized AWS Amplify to host the website efficiently and securely.
  • Product Zone Specialist

    Apple
    2022.10-2023.01(4 months)
  • Bartender / Barista

    Philz Coffee
    2022.04-2022.10(7 months)

Educational experience

  • San Jose State University

    Electrical Engineering
    2023.01-2026.06(3 years)
  • De Anza College

    Computer Science
    2017.08-2022.12(5 years)
  • De Anza College

    Science/Mathematics/Engineering Emphasis
    2021.01-2022.07(2 years)
  • Fremont High School

    2014.08-2017.06(3 years)

Certificates

Armv8-M Architecture Fundamentals Programming with JavaScript Introduction to iOS Mobile Application Development Working with Data in iOS Arm Cortex-M Processors Overview
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