Michael
T1 Apple Support College
MaleAfter-sales customer serviceLive in United StatesNationality
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Work experience
T1 Apple Support College
Apple2023.03-Current(2 years)2 years 1 month (2 years 1 month) • Providing technical support for iOS, iPadOS, watchOS, and MacOS products, troubleshooting and resolving customer issues. • Maintaining detailed records of reported issues and mentoring team members to enhance overall performance.Full Stack Web Developer
Ad Hoc Accounting Services LLC2024.07-2024.10(4 months)• Managed and developed a website for an Accountant consulting start-up, increasing client traffic and visibility. • Handled Yelp and Google business pages to enhance online presence and reputation. • Utilized AWS Amplify to host the website efficiently and securely.Product Zone Specialist
Apple2022.10-2023.01(4 months)Bartender / Barista
Philz Coffee2022.04-2022.10(7 months)
Educational experience
San Jose State University
Electrical Engineering2023.01-2026.06(3 years)De Anza College
Computer Science2017.08-2022.12(5 years)De Anza College
Science/Mathematics/Engineering Emphasis2021.01-2022.07(2 years)Fremont High School
2014.08-2017.06(3 years)
Certificates
Armv8-M Architecture Fundamentals
Programming with JavaScript
Introduction to iOS Mobile
Application Development
Working with Data in iOS
Arm Cortex-M Processors Overview
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