• Implemented HubSpot CRM solutions to enhance sales and customer service processes. • Delivered exemplary customer service, processing payments, and financing paperwork efficiently. • Maximized STORIS capabilities to enhance operational efficiency and inventory accuracy. • Performed meticulous data entry, cash reconciliation, and clerical duties to support operations. • Conducted research and provided recommendations on new technologies and tools.

• Responsible for troubleshooting customers’ websites while fulfilling support tickets. • Repaired WordPress plugins, email configurations, and cPanel accounts for business customers. • Worked in the Linux terminal troubleshooting websites while locating and repairing DNS records. • Utilized Zendesk knowledgebase while fulfilling customer support requests on a daily basis. • Maintained effective communication with team members remotely using Slack and Google Meet.

• Gained practical, hands-on knowledge of all aspects of home construction and remodeling. • Assisted with home remodeling projects: Projects ranged from installing simple fixtures to adding roofing and siding to homes, demolition work and painting.