Michael
Sr. Account Manager
MaleAccount ManagerLive in United StatesNationality United States
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Work experience
Sr. Account Manager
Mitsubishi International Food Ingredients, Inc.2022.09-Current(3 years)(3 years 4 months) Mid-Atlantic TerritorySales Manager
Thymly Products2017.03-2022.09(6 years)(5 years 7 months) Thymly Products Inc. is a 4th generation family owned manufacturer of quality food ingredients for the baking industry since 1967. We serve all aspects of the food industry and have the ability to formulate ingredients to your needs. Thymly is well known for their baking powders, yeast foods, dough conditioners, food grade chemicals, grain blends, shelf-life systems, & dry milk blends. We also offer custom blending. These blends have safeguards built in to make your batter or dough more tolerant. Our blends are widely used in the sweet good, bread, tortilla, and snack food industries. We also offer onsite professional technical assistance to help with any of your bakery related problems.Assistant Branch Manager
Enterprise Holdings2016.01-2017.03(a year)3 years 7 months (1 year 3 months) Management of Customer Service and Operations * Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example * Develop and maintain Branch operational plan * Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving rentals for drivers under 25, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs * Manage overall branch operations Human Resource Management * Supervise, mentor, train, coach, evaluate and develop staff * Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance * Prepare effective and timely employee reviews and participate in the review process * Administer and/or recommend disciplinary action, promotions, transfers and/ or other personnel actions Sales and Marketing/Financial Performance * Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business * Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process * Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection Fleet Management and Maintenance * Evaluate fleet mix and utilization * Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damageAssistant Branch Manager
Enterprise Holdings2014.10-2016.01(a year)(1 year 4 months) Management of Customer Service and Operations * Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example * Develop and maintain Branch operational plan * Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving rentals for drivers under 25, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs * Manage overall branch operations Human Resource Management * Supervise, mentor, train, coach, evaluate and develop staff * Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance * Prepare effective and timely employee reviews and participate in the review process * Administer and/or recommend disciplinary action, promotions, transfers and/ or other personnel actions Sales and Marketing/Financial Performance * Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business * Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process * Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection Fleet Management and Maintenance * Evaluate fleet mix and utilization * Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damageManager's Assistant
Enterprise Holdings2014.07-2014.10(4 months)Management Trainee
8x8, Inc.2013.09-2014.07(a year)Federal Account Representative
8x8, Inc.2011.10-2013.09(2 years)handle state, local, and Federal Government accounts; as well as Native American Tribes. At 8x8, Inc. we specialize in providing hosted VoIP, videoconferencing, and contact center solutions; all hosted in the cloud. We also provide managed hosting services in the cloud. We are on the Nasdaq under EGHT; and our website is www.8x8.comRegional Account Manager
Cogent Communications2010.11-2011.10(a year)Cogent is a multinational Tier-1 Internet Service Provider consistently ranked as one of the top five networks in the world. Our primary service offering consists of Internet access and data transport, offered over our award- winning fiber optic, IP data-only network, along with colocation in any of our 43 Internet data centers. We service two customer segments: "Corporate" (smallbusinesses to Fortune 100 companies) and "NetCentric" (Carriers / Service Providers and Application / Content Providers, whose businesses rely primarily on Internet access). Our innovative, facilities-based network spans across North America, across the Atlantic and throughout Europe. With over 53,300 route miles of intercity fiber and more than 15,800 metro fiber miles, we provide service to over 165 major markets and interconnect with over 3,600 other networks. Cogent was founded on the premise that bandwidth can be treated like a commodity—produce mass amounts and position it for sale based on price. Leveraging new technologies, we built our own IP data network independent of the traditional voice-based networks owned by the RBOCs (Regional BellOperating Companies). By doing so, we believed we could reduce the cost of high quality bandwidth down to a level never before offered in the marketplace. Less than five years after lighting our network backbone, we have become widely recognized as one of the largest carriers of Internet traffic in the world. Cogent Communications is a public company trading on the NASDAQ under the symbol CCOI. Cogent is headquartered in Washington, D.C., United States of America. www.cogentco.com
Educational experience
University of Scranton
International Business2006.01-2010.01(4 years)
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