Work experience

• Commercial Operations Manager

  Tire Liquidators Auto Services

  2020.10-Current

  (5 years)

  - Directed commercial operations across a 6,000+ client portfolio generating multi-million-dollar annual revenue. - Led cross-functional initiatives with procurement, inventory, and service teams, reducing fulfillment turnaround time by 15%. - Implemented KPI dashboards and CRM reporting systems to improve forecasting accuracy and operational visibility. - Increased conversion performance by 25% through workflow optimization and process redesign. - Negotiated corporate contracts while maintaining 90%+ customer retention across key accounts. - Designed market expansion initiatives that increased new customer acquisition by 20%. - Provided leadership, coaching, and accountability frameworks to improve team execution and consistency.
• Operations & Guest Experience Coordinator

  Walt Disney World

  2016.09-2017.08

  (a year)

  - Supported operations within a high-volume enterprise hospitality environment while maintaining safety and service standards. - Coordinated cross-departmental communication to resolve escalations and ensure seamless guest experiences. - Maintained compliance with organizational protocols in a complex operational setting.
• Retail Operations Associate

  Bass Pro Shops

  2015.10-2016.11

  (a year)

  - Contributed to store performance through customer engagement, merchandising execution, and inventory coordination. - Improved customer experience through tailored product recommendations and operational readiness support. - Assisted team initiatives to achieve daily revenue and service performance goals.

Educational experience

• University of North Florida, Jacksonville, FL

  Bachelor of Business Administration (BBA), Marketing; Minor in Leadership

  2023.06-2026.05

  (3 years)

  Minor in Leadership. Graduating a year early
• University of North Florida, Jacksonville, FL

  Associate in Arts (A.A.), General Education

  2023.06-2025.05

  (2 years)

  Finished AA degree while pursuing Marketing BBA.

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