Principal Tech Support Engineer - TAC at Itron, Inc.. An accomplished, proven Engineering and IT professional currently engaged in the support of the energy ‘Smart Grid’ and the IoT. Michael is well known for his team leadership, technical ability and account management, regardless of the industry he’s in. A history of orchestrating efforts in critical situations has lead to strong client relations and a unique ability to communicate customers’ business needs within his organization. Experience spans the Energy Smart Grid, Enterprise Software Applications, precision Robotics and Mechanical design. - Account Management - Customer-centric Service and Technical Support - Problem Management and Process Improvement