2020 - Set 2022 I managed high volumes of customer inquiries through email, phone, and live chat, achieving a 97% satisfaction rating. Acting as the primary contact between customers and the factory, I addressed technical questions, provided product information, and updated order status. I also created impactful sales presentations and marketing materials, while optimizing workflows to cut order fulfillment time by 50% I have analyzed sales data and negotiated with solar energy distributors to craft strategic sales plans that align with their corporative goals, managing a portfolio of key clients in Brazil with a quarterly value of up to $20M. I have overseen the entire sales process, including customer distribution, enrollment, tax settings, payment terms, and negotiation of sales and delivery conditions, such as INCOTERMS (EXW, CIF, FOB, DDP). My role also involves forecasting quarterly sales targets of $7 million, managing contract negotiations, and compiling consumption data into detailed forecasts, which include both models and charts. Additionally, I ensure clients stay updated on purchasing policies and industry-specific regulations issued by government agencies.