o Advises students, faculty, and staff on all aspects of study abroad/study away inclusive of opportunities, application processes, procedures, implementation, health, safety, travel arrangements, obtaining passports/visas, etc.o Coordinates and facilitates meetings of the Study Abroad Advisory Committee.o Creates the protocol for the development, review and approval of proposed study abroad programs.o Establishes and maintains the application portal to centralize all program information andStudy Abroad office functions.o Organizes recruiting events such as Study Abroad/Study Away Fairs; Collaborates with the University Marketing and Relations (URM) to design marketing and promotional materials that promote international program opportunities.o Provides effective pre-departure orientation workshops and post-Study Abroadsessions for all participants.o Advises International Scholars as an alternate responsible officer (ARO)o Co-advises the Cultural student clubs; and assists with International Student advising asneeded as a designated school official (DSO).o Hires, trains, and manages student worker(s) and staff working within the Office of International Education & Student Services (OIESS)o Maintains the Education Abroad website and ensures the website is regularly updated; Updates and implements a manual of policies and procedures for Study Abroad; Understands current compliance practices and trains faculty, staff and students in order to meet requirements in Title IX, ADA, HIPAA, FERPA, CLERY, etc.; Develops an emergency contact and crisis management process for all programs;o Researches and develops funding opportunities to support students studying abroado Recruits students traditionally underrepresented in Study Abroad programsincluding: underrepresented groups, first gen, students with disabilities, and academic majors with low rates of participation.o Provides quarterly reports highlighting accomplishments and recommendations forimprovements.

• Fostered and developed relationships primarily with Maryland community colleges,with emphasis on Prince George's, Baltimore, Charles, Montgomery, AnneArundel and Howard County.• Planned and managed recruitment activities for specified regions.• Communicated with prospective students, parents and communities through appointments, telephone, email and other materials.• Developed and implemented a comprehensive recruitment strategy within specificterritories by attending post-secondary college fairs, community colleges, grouppresentations, and other events.• Assisted with the development of enrollment marketing publications and communications including letters, brochures, website postings, electronic mail and other mediums.• Compiled recruitment data from PeopleSoft and other academic records in effort to createreports in making data driven decisions.• Assisted with processing admission applications, transcripts and other supporting credentials for determination of admissibility in accordance with university policies and procedures. • Provided campus tours/information sessions for prospective students, parents andorganizations.• Coordinated with designated admissions staff to facilitate recruitment programs such as transfer days and information sessions, counselors update luncheons, and etc.• Liaised with office of Continuing Education/External Programs to assist with Non-traditional student enrollment opportunities.• Provided team leadership in meeting recruitment goals and objectives consistent withthe university's FTE goals.• Served as the primary point person for the recruitment of a diverse undergraduate student population in support of the University's multicultural interests.• Actively recruited in high schools and colleges at regional and national fairs.• Contributed and developed new ideas for admissions events and office functions and made recommendations for continual process improvement.

▪ Provided office services to the Executive Dean of Student and Enrollment Services by supervising and monitoring administrative projects of the Assistant Deans in Enrollment Management, Student Success, and Student Engagement and all 13 departments therein. ▪ Served as the primary point of contact for the Executive Dean. Maintained confidentiality of all matters and information in and outside the Office of the Executive Dean. Provided budget reports, project reports, and produced purchase requisitions for the Office of the Executive Dean.▪ Provided onboarding training to new part-time Enrollment Services Assistants.▪ Interviewed, trained, and supervised federal work-study students in the Enrollment Services department and managed their schedules, and assigned tasks as needed.▪ Coordinated with Marketing and Print Communications department to create strategic enrollment and retention communication campaigns for students, parents, and the public through text messaging, e-mail, social media, College website, posters, and postal catalogs and flyers.▪ Recruited and represented the institution at information sessions and open house events both in-person and virtually.▪ Coordinated and supervised departments under Student and Enrollment Services Division as well as Academic Chairs and Faculty for New Student Advising, New Student Orientation, and Open House programs.▪ Reviewed scholarship applications as a member of the Scholarship Committee.▪ Advocated on the Study Abroad committee seeking to implement study abroad programming and represented the committee and the College at various Study Abroad Conferences.▪ Served on the committee for Middle States Self-Study of Standard III: Design and Delivery of the Student Learning Experience for 2019-2020.▪ Advisor to the Organization of Latino Unity.▪ Appointed by the Executive Council to serve on the College Assembly's Campus Diversity Task Force for the 2020-2022 term.

▪ Provided office services to the Dean of Enrollment Management by implementing administrative systems, procedures, and policies; monitored administrative projects; and assisted with maintaining Enrollment Management Division (6) departments and services to a diverse population of over 13, 000 students.▪ The primary point of contact for the Dean. Maintained confidentiality of all matters and information in and outside the Office of the Dean. Assisted in overseeing division budget and purchase requisitions.▪ Provided on-boarding training to new part-time Enrollment Services Assistants.▪ Interviewed, trained, and supervised federal work-study students in the Enrollment Services department and managed their schedules and assigned tasks as needed.▪ Coordinated with Media, Marketing, and Print Communications departments to create strategic enrollment and retention communications for students, parents, and the public through text messaging, e-mail, social media, College website, designs posters, and postal catalogs and flyers.▪ Recruited and represented the institution at information sessions and open house events.▪ Coordinated and supervised New Student Advising, New Student Orientation, and Open House programs.▪ Served as point of contact for international applicants seeking I-20 form for an F-1 student visa at the institution and aided applicants representing 38 countries.▪ Created and maintained the Admissions & Recruitment office manual guide for International Applicants.▪ Reviewed scholarship applications as a member of the Scholarship Committee.▪ Advocated on the Study Abroad committee seeking to implement study abroad programming and represented the committee and the College at various Study Abroad Conferences.▪ Served on the committee for Middle States Self-Study of Standard III: Design and Delivery of the Student Learning Experience for 2019-2020.▪ Advisor to the Organization of Latino Unity.

▪ Provided enrollment service information in multiple functional areas including admissions, registration, student records, financial aid, cashiering, academic advisement, and testing.▪ Processed transactions for transcript requests, name changes, password changes, appointment scheduling, registration processing, tuition payments, student ID cards, etc. in person, over the telephone, and via e-mail.▪ Performed document and records management such as data entry, scanning, linking, etc.▪ Recruited and represented college at information sessions and open house events.▪ International applicant liaison for International Admissions Counselor; provided admissions requirements to international students seeking F-1 visas, maintained international applicant records and communications with international applicants.

▪ Provided telephone, e-mail, and counter reception including the offering and explanation of general admissions information, policies and procedures to diverse student populations.▪ Interpreted and identified information regarding student files, students' issues, and made appropriate referrals as well as created and maintained data, records, files, and forms for current and prospective students.▪ Recruited and represented college at information sessions and open house events.▪ Point of contact for international applicants and assist them through the application requirements for seeking a F-1 visa while maintaining and compiling application records for review by the International Admissions Counselor.

▪ In addition to the standard duties of a Military & Veteran Advisor, actively assisted Assistant Director and Director in special projects pertaining to department needs, and the recruitment and retention efforts of the College. ▪ Recruited and represented college at information sessions and open house events.▪ Trained and mentored new hires.▪ Point of contact for active duty army students utilizing the GoArmyEd portal to register for classes and use army tuition assistance to pay for classes.

▪ Designed and implemented proactive student recruitment and retention campaigns, and provided complete and accurate information to students on program options, requirements, and course selection. Interactions with students were 80% via phone/e-mail. ▪ Guided military and veteran students through the academic eligibility requirements in using military and veteran benefits as a form of tuition payment.▪ Provided accurate information on academic progress, program requirements, policies, procedures and deadlines, and assisted students with registering for classes and applying for graduation when needed.▪ Meticulously documented and maintained student and prospective student information in CRM databases.

▪ Under the Maryland Department of Natural Resources, served on the Maryland Conservation Corps crew based at Point Lookout State Park.▪ Completed natural resource management and conservation projects throughout the state of Maryland on a diverse, 5 person team inclusive of planting native trees & plants, trail maintenance, wildlife habitat restoration, improved park nature centers, and conducted interpretive programs on environmental topics to the public and roughly 1, 250 Maryland students.▪ Received training and certification for CPR, AED, First Aid, First Responder, Search & Rescue Level III, Wildland Firefighter Type II, Chainsaw Operator, Red Cross Canoe Guide, TEAM DNR Instructor, Stream Waders, Adult Angler Education, Traffic Direction, and Interpretive Naturalist.

▪ Lived, worked, and traveled full-time with a diverse team of 9 other members completing community service projects in Portland, OR; Pollock Pines, CA; Julian, CA; and Everett, WA.▪ Projects were inclusive of working on watershed restoration projects with SOLV, an environmental non-profit; mentoring and chaperoning 5th and 6th graders at Sly Park Environmental Education Center; performing general camp maintenance and restoration as well as trail maintenance with the San Diego County Department of Parks and Recreation; and creating and implementing disaster relief plans at the 18 different branch locations of Volunteers of America Western Washington.▪ Worked additional volunteer hours in homeless shelters, food banks, soup kitchens, Women’s shelters, animal shelters, Habitat for Humanity, child care centers, and community emergency preparedness organizations earning hours towards the Bronze Medal for Voluntary Public Service and the President’s Volunteer Service Award.▪ Received training and certification for CPR, First Aid, Grigi Belaying technique, Red Cross Disaster Relief, Red Cross Save the Children Shelter Operations, and FEMA Emergency Operations Procedures and Business Continuity Planning.